XB281HK dead and hot pixel cluster policy

Aerathon
Aerathon Member Posts: 1 New User
edited March 2023 in 2017 Archives

I bought an Australian ACER XB281HK in August 2016. I only started using the monitor three months ago and noticed a cluster of pixel faults (1 dead pixel surrounded by 8 hot pixels. The cluster becomes quite anooying whenever I have a dark background. From a couple of sources, I read that though ISO 13406-2 allows 16 Type I and 16 Type II pixel faults for a 4k screen, it doesn't allow any cluster of the two pixel faults. Would I be able to get Acer Australia to fix my monitor?

Pixel Fault ClusterPixel Fault ClusterCluster LocationCluster Location

 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Please contact Acer support for your region to inquire about repair for the pixel issue. They will be able to assist you with this. Please contact support from the contact info posted here:

    https://www.acer.com/worldwide/