HeyRoxie New User

hi.. please go into control panel and check under the device manager and make sure all drivers are updated can you tell me please what program in installed for the touch pad.. and do you have any issues with any of the key board features.. please shut the devise off,,, remove the power source and the battery... tap the…

have you done a system restore on this machine before?? and IF I am reading this correctly,,, you have the device turned on and you are shutting the lid?? may I ask why you shut the lid while system is on?? Just trying to gather some basic information... I see two errors on the log you provided... please try this and than…

how long has it been doing this AND does it do it all the time or when it is first turned on?? after it has been on for a while>> could I get a little more information from you please

ok you have the BSOD (black screen of death) take a deep breathe I had it for days fighting it and fixing it,,,,lets see if we can get yours up too .. shut it off and remove the power cord and than the battery... hit the start key just a few times... plug it in and than replace battery.. than try to see if it will start..…

you need to shut down the device.. remove all sources of power (plug and battery) let it sit for a moment.the while still no power connect hit the start button rapidly a few times.. . plug it in and than replace the battery.. the start the system... see if it goes into the the proper stages and Windows starts.. IF NOT shut…

did the keyboard stop completely (meaning not 1 key press works) or does some keys work.. you stated you bought a new one and tried to replace.. could you give a little more information on what steps you took and the out come so we do not walk you through what you have already tried.. Also.. could you please tell me what…

ok when in device manager where you update drivers.. do you remember seeing the screen where you can choose the driver or you can have the system look from your files?? when you 1st click it you see a screen that says Search - Automatically OR Browse my computer.. selected the 2nd Browse my computer and at the top you will…

hi you can go into your settings under category view...click on CLOCK LANGUAGE AND REGION..change input methods..click on advance settings (on left side) than click on change hot keys... where it says press cap lock key click there and change it to Press the shift key ..it will take you out of the locked status.. let me…

all you need to do is to carefully open the back if this is laptop...by removing the 4 screws and taking the cover off ... the battery is right there... gently take it out..wait a few minutes and place it back in..replace the cover and screws and turn device back on... MAKE SURE to unplug and remoce the battery b4 doing…

hi I have a couple things that might work... where did you save the file? you can do this through device manager and change the path to where the file is.. or you can go into safemode and open file from there and select run or setup.. if you need further break down let me know I will be happy to walk you through this,. I…

please remove battery and unplug,, hit the start key rapidly a few times and plug in the cord and than the battery and the start.. GO IN by safe mode either F2 or F10... go to device manager and update your BOIS drivers and look to make sure your network adapter is updated. and than restart.. you may have to do this a few…

has any thing been spilt on the keyboard?? try updating your drives and cleaning your keyboard.. with the machine shut off and the battery and power source NOT attached.. vacuum the keyboard carefully.. and make sure there is nothing under there.. hopes this helps

please shut down system and remove battery and plug.. hit the start button a few times rapidly..plug back in and replace battery and restart.. go to DEVICE MANAGER.. update BOIS and your display screen and net work adapters and make sure you restart when it ask you to.. if you get BSOD (black screen of Death) .. shut down…

Hi.. have been having same off and on.. so this is what a lot of us have done and hope it works for you... unplug device and remove battery.. hit the start key a few times rapidly.. plug in and replace battery and restart.. run a scan for Malware and Virsus... clear your memory and cache when you are done and restart your…

there could be a few things causing this.. the security certificates are changing always on all sights.. this ONLY happens in the FB GROUP.. I know the settings are different there but wow...try and clear your cache and run your anti virus and an anti malware .. Have you clicked and any links in there?? Let me know and I…

Enrique Estoy utilizando traductor .. pero voy a tratar de ayudarle hasta que pueda encontrar a alguien para transferir tu mensaje al altavoz español .. Si he entendido bien .. que desea actualizar? o actualizar el sistema ?? Más información sobre lo que usted busca hacer por favor

may I ask what is the file you are trying to run.. the extension .fb is a data base file.. try the following and you may have to do this a few times..shut down,,, remove plug and battery.. hit the start button and plug in power cord and then replace battery.. start the device and go in safe mode.. either F2 or F10..…

Hi start a new post and I will walk you through this 

Hi Andrew .. can you tell me what you were doing at the time it happen? try removing the power supply, (unplug) and then the battery,, hit your start button a few times.. than plug it back in and replace the battery locking it into place.. than try and turn it on again but you are going to go in thru safe mode.. which…

Hi Don sorry you are having issues.. the touch pad can be adjusted .. the freezing and delays could be a few things.. the items that are preloaded .. you can remove by going to your control panel and under programs remove them.. also not knowing what type of connection you are using.. there could be a few things in that…