ken431256 Troubleshooter

Comments

  • Hey JackE, I would want to try those steps but I am still under warranty for 1 more year. As it is already in for service (and they are going to replace my motherboard entirely FOC), I would be getting it back in the next 1-2 days. Additionally, can I request for the copy of the PDF that @egydiocoelho mentioned if…
  • I was wondering this as well, because I am waiting for Acer to bring out bios update 1.15 for my model G3-572 as well. The latest one at the moment is bios 1.13, which is what geekromi mentioned. 
  • @egydiocoelho I forgot to mention, I actually did rescrew back the loose screws yesterday night, as once upon a time a screw came entirely off and I took initiative to rescrew back the laptop every once in a while. After rescrewing, there was still problems (endless reboot while on battery), and as usual, after plugging it…
  • Hi there egydiocoelho, where can I get this pdf document? It would help me immensely once my warranty is up and I would have to diagnose any more issues with this laptop on my own. Thanks
  • Hi @egydiocoelho, It either turns off randomly after 5-10 mins from startup (while on battery), or it straightaway enters the endless boot problem. However, if I wait for 5 minutes, the laptop boots normally and it would eventually black out and the endless boot problem would occur again. However, the problem is eliminated…
  • I too have above-mentioned issue with my Helios 300 (G3-572-7703). On battery (around full charge), while reading my lecture slides during my university classes, my laptop suddenly shuts off and lines appeared on screen. When I tried to boot it up again, the keyboard lights up for 5 seconds and shuts off. Then it restarts…
  • This happened to me while playing CS:GO in September last year, with same symptoms as you described (no response to charger and no LED lights lighting up). Sent it in for repairs to Acer, they diagnosed my laptop as having a dead motherboard. They replaced my motherboard free of charge as I am still under warranty. Suggest…
  • Get an adaptor. My headset works fine when connected to a 2 port adapter to 1 port.
  • Collectively, it has happened to me about 4-5 times again throughout the 3 months, and I redid my going into the BIOS thing and it temporarily fixes it. Can a dev please respond to this issue? 
  • I have the Helios 300 G3-572. When I first got it, the palm rest area always gave me static shocks. But after a few days, it stopped (maybe I got used to it? LOL) I would say the keyboard and whole chassis in particular is a fingerprint and grime magnet. I'd suggest wiping it with a damp cloth down once in a while after…
  • And yes, I have reinstalled the latest audio driver from Acer support page as well. When my Volume icon initially had the "red cross" thing, it was the first thing I did (reinstall driver) and when I rebooted my laptop, it was still a red cross. Going into the BIOS and exiting fixed my issue. Why is this?
  • I recently sent my Acer Helios 300 in for motherboard replacement. When I got it back, it appeared that the technician installed some third party program called "DriverPack" which my Avast antivirus picked up as malware. I did not pay much attention to it until I played YouTube, there would be similar "crackling" sound as…
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