HELP please quickly !!!!!

Sani963
Sani963 Member Posts: 10

Tinkerer

edited November 2023 in 2018 Archives
I was playing fortnite on my Acer Predator 17 G9-793 it was fine with the charger plugged in then all of a sudden it went black and turned off it self. Now it wont turn on the laptop gives no lights i plugged and unplugged the charger and it still doesnt work, the charger still has a green light and looks like its working but the laptop shows no sign of turning on or responding at all. no lights on the lights turn on even the battery sign does not come on when plugged in. please need help

Answers

  • Sani963
    Sani963 Member Posts: 10

    Tinkerer

    Tried holding power button down for 30 seconds nothing happens, also battery reset doesnt work either
  • Addi147
    Addi147 Member Posts: 2 New User
    edited April 2018
    I was playing Fortnite also and the exact  same thing happened  on my G3 710 
  • ken431256
    ken431256 Member Posts: 15 Troubleshooter
    This happened to me while playing CS:GO in September last year, with same symptoms as you described (no response to charger and no LED lights lighting up). Sent it in for repairs to Acer, they diagnosed my laptop as having a dead motherboard. They replaced my motherboard free of charge as I am still under warranty. Suggest you bring it in as well if you're under warranty.
  • Sani963
    Sani963 Member Posts: 10

    Tinkerer

    thanks ken for the reply, How can the motherboard get fried like that? its a gaming laptop, so disappointed to hear this
  • Sani963
    Sani963 Member Posts: 10

    Tinkerer

    Addi147 how did you fix it?
  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    was your laptop overheating last time when you are gaming????
  • Sani963
    Sani963 Member Posts: 10

    Tinkerer

    edited April 2018
    asad it was not overheating, ive played fortnite before and this never happened also when this incident happened i just started the game in the first couple mins of the match and i was using a laptop cooling pad underneath.
  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    ok...then the motherboard need to be replaced
  • Sami786
    Sami786 Member Posts: 2 New User
    Why would the motherboard need replacing if it only had 3months worth of usage.