Daisypearl New User

I am so embarrassed for being so hard headed; I have always used Avast so I "Knew" that could not be the problem. I have piddled with a gazillion other fixes since your messaga and finally tried getting rid of Avast==YOU WERE ABSOLUTELY CORRECT!!! I thank you ever so much and will never think that I know what I am doing…

I appreciate your message but all these programs work well with the 8.0 set up. There is something inherently flawed with the way 8.1 is set up. Belarc is just a small utility program that analyzed the current status of my hard drive--it does not do anything other than provide information. Avast is my only anti-virus…

Thanks so much--I discovered this yesterday afternoon and got it done yesterday evening!! You were right on; I did unstall the Avast software, restarted and it did the same thing. I really appreciate your help. Apropos of nothing--do the people who provide the online help read these queries? The woman with whom I spoke did…

I appreciate the input but nothing has helped, even microsoft issuing a 2d set of updates. My problem is probably out of scope for the forum.

Thanks for your help! I did find an access to microsoft and ran their "windows automated troubleshooter" . It did whatever it does and generated a 2 pp report noting 3 errors found that it fixed: Service registration is missing or corrupt - fixed Windows Update error 0x80070057(2014-09-07-T-08_31_31A - fixed Resetting…

Again, I want to thank everyone for all their help! My Acer has been downgraded to 8.0 and I am a happy camper. I am still setting it up but should be finished today. Just wanted to share something that may have impacted on the whole problem initially, May I remind you all that I am not a techie and in case what I am about…

My thanks to all of you for your help; with great sadness I concur with your solution and will have the reinstall done as well as the reload of all my programs, etc. I apologize for being so stubborn and trying to work around it when you all first suggested it but I just did not want to face all that it will take to start…

Is this what one expects now when you purchase a new computer and pay big bucks [for me]? I have had 3 or 4 off-the-shelf computers over the last 15 years and have never had to do all this to make them usable. I am NOT railing at you--I did not try your suggestion hoping I could come up with something else--I know what you…

Hi--I am back again--sorry to keep bothering you all. The computer is as slow as ever. All the drivers are uptodate. I bought the pro version of Advanced System Care [Iobit] which I had on my XP computer and used all the time to clean up things. First time I ran it it did all its tests and found scads of things to clean up…

Thanks for your time. I found out how to check the status of all my drivers and activated automatic updates [besides the Microsoft updates which was already activated]. I went through the drivers one by one and used the option within the system to check online for each and every driver individually [even if it was the same…