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Preparing and Shipping your Product for Repairs - Acer Community
<main> <article class="userContent"> <h3 data-id="how-do-i-package-my-product-to-ship-it-in-for-repairs">How do I package my product to ship it in for repairs?</h3> <div style="text-align: center;"><br><iframe src="https://www.youtube.com/embed/xJCMHGKAmRg" frameborder="0" allowfullscreen="allowfullscreen" class="importedEmbed-iframe"></iframe><br></div><br><p>When packaging your product to be shipped in for repair, use these guidelines:</p> <ul><li>We recommend shipping the product in packaging providing the product with a degree of protection equivalent to that of the original packaging. Use 3 to 5 inches of bubble wrap to protect your product.</li> <li>Use 3 inch wide plastic packing tape or 3 inch wide reinforced water-activated paper tape to seal the box.</li> <li>Place the shipping label on the largest flat surface of the package and remove/cover all old labels if reusing packaging.</li> <li>Place your name, phone number, case number and the product’s serial number in the upper left corner of the package.</li> </ul><p>When you have packaged your product, we recommend the following:</p> <ul><li>That you use a trackable carrier only, such as FedEx, DHL, UPS, Purolator. Make sure a copy of the Airbill is kept, as this is the only proof of shipment.</li> <li>That you insure your package; any damage incurred in shipping will not be covered under the Standard Manufacturers Warranty. If your product is damaged in shipping, you will need to contact your carrier to file a claim.</li> </ul><p>Some additional information before you send your computer in for repair:</p> <ul><li>Use a plain box, as we discard any container we receive and ship your product back in a standard brown box.</li> <li>Please do not ship multiple computers in one box.</li> <li>Send only the computer unless there is a power issue. In that case, please include the battery and power cord.</li> <li>We do suggest you back up your data in case your hard disk drive is replaced or reloaded.</li> </ul><p>Please contact <a rel="nofollow" href="http://us.acer.com/ac/en/US/content/service">Acer support</a> for assistance with setting your unit up for repair.</p> <meta content=""></meta> </article> </main>
