Laptop is suddenly shutting down - Predator helios 300

Vibhu
Vibhu Member Posts: 21 Troubleshooter
edited March 2021 in Predator Laptops
I have a Predator helios 300 laptop and suddenly a pop showed on my screen of acer power options and then suddenly the laptop was shut down. After that whenever i tried opening the power button was not working and if I clicked any other button the keyboard the backlit was litted and screen just opened for 2-3 secs and then it again turned off. I've asked some people over they told that the keyboard was shorted that\s why it is not opening. Any clues about this problem ?

​​​​​​​​​​​​​​​//Edited the content to add model name on title.​
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Answers

  • Jack22
    Jack22 ACE Posts: 4,167 Pathfinder
    @Vibhu
    could be a hardware problem, but unplug the charger and press and hold the power button for 30 seconds and check. You can try with different changer as well. If the unit still did not turn on with the help of local tech can remove the Ram and replace it again.
    Click on 'Yes' if the comment answers your question!
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @Jack22
    I've removed the RAM and then tried but the problem still persists. The laptop basically haven't shutted down. Whenever I click any button other than power button then the laptop screen opens for 3-4 secs and then again it closes. If I regularly click the button then it goes upto login screen and whenever I left the key it again blacked out.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Vibhu,

    Is your unit is charged enough to run. If not Please charge it and try to turn ON the unit. 
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @Easwar Yess it's about 75% charged man. The laptop is unable to shut down nor unable to open
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Vibhu
    if its auto restarting or auto shut down then its an hardware issue. ru getting the bios screen? try to tap f2 during the start of the unit. check if its restarting in that page. what about the heat on the unit. sometimes if the fan is not working or due to heat it might turn off automatically. 
    How to enter BIOS on Windows 10  Windows 7 - Driver Easy
    Accept if its Helpful.   B)
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @christy1 It can go upto bios but when I continuously click some buttons then only. If I don't click then it automatically blackes out.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Vibhu,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Vibhu said:
    @christy1 It can go upto bios but when I continuously click some buttons then only. If I don't click then it automatically blackes out.
    after the bios. is it shutting down when your in bios? if so then its then a hardware issue.
    Accept if its Helpful.   B)
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @christy1 Yes the screen automatically blackened out in the bios settings after 1-2 secs only
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter

    Easwar said:
    Hi Vibhu,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 

    No Man ! It's still the same.
    The screen just blackened out after opening the bios settings only.
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @CassieW the laptop is not opening rather than shutting down.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Vibhu said:
    @christy1 Yes the screen automatically blackened out in the bios settings after 1-2 secs only
    Its an hardware issue. Have to check with acer or local tech
    Accept if its Helpful.   B)
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    Can anyone tell me the price of keyboard of Predator Helios 300.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Vibhu,

    Sorry it's hard to find the price of keyboard it's better to contact acer tech support to get the details. 
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @Easwar The acer tech support are unable to tell the price as it is not in stock.
  • what is the exact model? example ph315-52-58vh. There was a youtube user, who disassembled the laptop, disconnected the battery, disconnected the keyboard and passed isopropyl alcohol on the keyboard tracks to solve the problem.
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  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @egydiocoelhoThe excat model of mine is Ph315-51-51V7
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @egydiocoelho Can you send me the link of that video. As the power button is not working. I've left my laptop for around 15+ days so the battery would get discharge then when I plugged in the charger and pressed the power button nothing happened but when I continuously press any other key the backlit was lighted but just after 4-5 secs then screen went out and it happens this only.
  • Vibhu
    Vibhu Member Posts: 21 Troubleshooter
    @egydiocoelho
    The other keys on the keyboard are working fine.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Vibhu,

    It looks like hardware issue. Contact acer tech support,


    https://www.acer.com/ac/en/IN/content/service-contact


    OR book the unit for repair service,

    https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=IN&LID=ENG