Realtek audio console not working properly (model : Aspire3 A315-55G-57ZU)

Hi everyone!,
The Realtek audio console app in my laptop is not working properly. When I plugged in a handsfree/headset to 3.5mm socket it asks me which device I plugged.Then I choose the correct device. But audio is still hearing through the laptop speakers not the headphone/handsfree I plugged in.Sometimes it works. Most of the time it doesn't work.I* have to restart the laptop to get it working. When I eject the headphone/handsfree from the 3.5mm port, my laptop suddenly power down without a proper shutdown. I reinstalled the Realtek console from the Microsoft store. But the problem continues. When I try to update my audio driver from device manager ,it says that I'm using the latest Realtek driver(version: 6.0.8865.1).My windows 10 is also upto date. Please help me to fix this issue.
Thanks in advance!

Accepted answers

Jack22

@Drakula
Uninstall the audio driver from device manager and Go to Acer's support website, enter your precise computer model number and then download the realtek audio driver.
In order to download the driver check the link below
https://www.acer.com/ac/en/US/content/drivers

Drakula

egydiocoelho said:

When you access the bios and then disconnect the headset, does the laptop also turn off?

Thanks for the reply!
I never tried that one earlier.let me try that!!

All comments

Jack22

@Drakula
Uninstall the audio driver from device manager and Go to Acer's support website, enter your precise computer model number and then download the realtek audio driver.
In order to download the driver check the link below
https://www.acer.com/ac/en/US/content/drivers

Commodore_1995#

When you access the bios and then disconnect the headset, does the laptop also turn off?

Drakula

egydiocoelho said:

When you access the bios and then disconnect the headset, does the laptop also turn off?

Thanks for the reply!
I never tried that one earlier.let me try that!!

Drakula

Jack22 said:

@Drakula
Uninstall the audio driver from device manager and Go to Acer's support website, enter your precise computer model number and then download the realtek audio driver.
In order to download the driver check the link below
https://www.acer.com/ac/en/US/content/drivers

Thanks for the tip!
I will try that.

Drakula

egydiocoelho said:

When you access the bios and then disconnect the headset, does the laptop also turn off?

No.It only occurs in windows.not in bios

Drakula

Jack22 said:

@Drakula
Uninstall the audio driver from device manager and Go to Acer's support website, enter your precise computer model number and then download the realtek audio driver.
In order to download the driver check the link below
https://www.acer.com/ac/en/US/content/drivers

This solution fixed my issue! Thanks all for the support!!

Commodore_1995#

So, when installing the driver provided by acer, the computer is no longer shutting down, when disconnecting the headset? What driver did you install?

Drakula

egydiocoelho said:

So, when installing the driver provided by acer, the computer is no longer shutting down, when disconnecting the headset? What driver did you install?

This audio console driver: https://global-download.acer.com/GDFiles/Driver/Audio Console/Audio Console_Realtek_1.3.179.0_W10x64_A.zip?acerid=637151953601648019&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-55G&OS=ALL&LC=en&BC=ACER&SC=PA_6

and this audio driver: https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.8699.1_W10x64_A.zip?acerid=637151953199958622&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-55G&OS=ALL&LC=en&BC=ACER&SC=PA_6

Bryan_Chavez

Drakula said:

egydiocoelho said:

So, when installing the driver provided by acer, the computer is no longer shutting down, when disconnecting the headset? What driver did you install?

This audio console driver: https://global-download.acer.com/GDFiles/Driver/Audio Console/Audio Console_Realtek_1.3.179.0_W10x64_A.zip?acerid=637151953601648019&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-55G&OS=ALL&LC=en&BC=ACER&SC=PA_6

and this audio driver: https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.8699.1_W10x64_A.zip?acerid=637151953199958622&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-55G&OS=ALL&LC=en&BC=ACER&SC=PA_6

What do we do once we have the files installed? Don't really know how to install from these files lol.

Drakula

Bryan_Chavez said:

Drakula said:

egydiocoelho said:

So, when installing the driver provided by acer, the computer is no longer shutting down, when disconnecting the headset? What driver did you install?

This audio console driver: https://global-download.acer.com/GDFiles/Driver/Audio Console/Audio Console_Realtek_1.3.179.0_W10x64_A.zip?acerid=637151953601648019&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-55G&OS=ALL&LC=en&BC=ACER&SC=PA_6

and this audio driver: https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.8699.1_W10x64_A.zip?acerid=637151953199958622&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-55G&OS=ALL&LC=en&BC=ACER&SC=PA_6

What do we do once we have the files installed? Don't really know how to install from these files lol.

Sorry for the very late reply.below link will explain the process of installing the realtek console app.

https://lazyadmin.nl/it/install-microsoft-store-apps-without-store/