My audio isn't working

So I've had this problem for quite a while and I have no idea why. I've seen multiple articles about how to fix it but none has worked so far.
I have an Acer Aspire 3, and the audio just stopped working one day.
I've tried removing and re-installing the audio drivers and nothing happened. I've used the troubleshoot function multiple times where it recognized something was wrong but was unable to do anything about it. And I've tried removing the audio drivers and restarting the computer which re-installed the drivers automatically. That's all the solutions I've come by and none has worked on my computer.

Best Answer

  • Joe9844Joe9844 Member Posts: 137 Skilled Fixer
    Accepted Answer
    Go to Acer's support website, enter your precise computer model number and then download the realtek audio driver.

FAQ & Answers

  • what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinAakermanMartinAakerman Member Posts: 8

    Tinkerer

    what is the exact model? example an515-51-75kz.

    Aspire A315-23
  • Joe9844Joe9844 Member Posts: 137 Skilled Fixer
    You need to install the driver using the installer exe and also you need to install the realtek audio console.
  • The same problem occurs, when reinstalling windows, pressing alt + f10 before the acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinAakermanMartinAakerman Member Posts: 8

    Tinkerer

    Joe9844 said:
    You need to install the driver using the installer exe and also you need to install the realtek audio console.

    How do I dot that?
  • MartinAakermanMartinAakerman Member Posts: 8

    Tinkerer

    The same problem occurs, when reinstalling windows, pressing alt + f10 before the acer logo?

    I dont want to re-install my windows because I have a lot of valuable files on this computer. I cant copy them to a USB drive.
  • Did you try to restore windows to an earlier date than the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinAakermanMartinAakerman Member Posts: 8

    Tinkerer

    edited September 17
    Did you try to restore windows to an earlier date than the problem?

    How do I do that? I'm totally new to computers
  • Go to settings, update and security, recovery, restore the pc.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Joe9844Joe9844 Member Posts: 137 Skilled Fixer
    Unzip the file, run setup.exe and then run Microsoft Store to pull the app.
  • MartinAakermanMartinAakerman Member Posts: 8

    Tinkerer

    Go to settings, update and security, recovery, restore the pc.

    I can't restore because I updated the PC...
  • MartinAakermanMartinAakerman Member Posts: 8

    Tinkerer

    Joe9844 said:
    Unzip the file, run setup.exe and then run Microsoft Store to pull the app.

    Unzip what file?
  • I suggest you download a live linux distribution, to check if the sound problem still occurs.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Joe9844Joe9844 Member Posts: 137 Skilled Fixer
    Accepted Answer
    Go to Acer's support website, enter your precise computer model number and then download the realtek audio driver.
  • MartinAakermanMartinAakerman Member Posts: 8

    Tinkerer

    Joe9844 said:
    Go to Acer's support website, enter your precise computer model number and then download the realtek audio driver.

    I did this exact thing two weeks ago and it didn't work then, but then I tried it again, and it worked. Thank you.
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