My brand new VG270 monitor has arrived broken. How do I get it replaced asap?

steveyg73
steveyg73 Member Posts: 2 New User
First time I plugged it in, the screen is completely gone, just lines everywhere as if it's been bashed.
I raised a 'question' (#210209-003977) with ACER's website on Tuesday 9th, and I got an automatic response saying I'd hear back within 48 hours.  I've heard nothing since.  It was a birthday present for my 12 yr old son so I'd like this resolved asap.

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Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    Answer ✓
    @steveyg73
    The only best way to replace it sooner is to talking to the store from where you bought and replace it.
    But if you want to wait until you want to hear from Acer yes you can wait. To contact Acer check the link below
    https://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
  • steveyg73
    steveyg73 Member Posts: 2 New User
    Thanks for the reply.  I bought it direct from ACER.  I guess I'll have to ring them up which I was hoping to avoid as these things usually take ages.
    Cheers
  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    @steveyg73
    Ok. So please call Acer store and check with the options what they have got :)
    Click on 'Yes' if the comment answers your question!