Touchpad not working in "Advance" mode.( e5-553G-T9VU

Commodore_1995# · July 2020

@Gimshan9 Ideally, you should create a new topic and add me by placing an @.

Moumita · February 2021

UTKARSH said:

Hello Acer,
I have acer e5-553G-T9VU laptop. After replacing my motherboard touchpad stopped working in Advance mode (selected in BIOS) . Its work fine in basic mode but not in Advanced mode . I had a problem of auto-restarting of device for which Acer service centre replaced my laptop's motherboard. After replacing motherboard my touchpad was not detected by system so they changed to basic mode and they said just update driver and your advance mode will work. But, it didn't work so, I tried to contact service centre and they said update bios, so I did that but of no use. I have updated my windows also but didn't resolved my problem. Guide me with some working solution.
Note: I have got Windows 10 home pre-installed.

Recently I'm also facing this problem after motherboard replacement. Has your problem been solved? If the problem is solved, then how is it solved?

Moumita · February 2021

UTKARSH said:

I have tried uninstalling I2C and then leaving it to system to install the driver but did't work and again it is showing the same error sign. I saw some solution on internet which suggest to update by following procedure....
Device Manager>>Human Interface Device>>12 HID Device>> Update Driver>> Browse My Computer for Drivers>>Let me pick from a list of available drivers on my computer>> 12C HID.
After doing this procedure it shows this message:

I'm also facing this problem after motherboard replacement. Even I have the same model aspire e5- 575g. Would you kindly tell me about how you solved the problem?

UTKARSH · February 2021

Moumita said:

show previous quotes

UTKARSH said:

I have tried uninstalling I2C and then leaving it to system to install the driver but did't work and again it is showing the same error sign. I saw some solution on internet which suggest to update by following procedure....
Device Manager>>Human Interface Device>>12 HID Device>> Update Driver>> Browse My Computer for Drivers>>Let me pick from a list of available drivers on my computer>> 12C HID.
After doing this procedure it shows this message:

I'm also facing this problem after motherboard replacement. Even I have the same model aspire e5- 575g. Would you kindly tell me about how you solved the problem?

Hi @Moumita,
I had tried with all possible ways (by suggestions or by Google search) but no success.
If you find any solution to this problem please let me know too.

Commodore_1995# · February 2021

Is it an elantech or synaptics driver?

UTKARSH · February 2021

egydiocoelho said:

Is it an elantech or synaptics driver?

Hi egydiocoelho,
It is elantech.

Moumita · February 2021

UTKARSH said:

show previous quotes

Moumita said:

UTKARSH said:

I have tried uninstalling I2C and then leaving it to system to install the driver but did't work and again it is showing the same error sign. I saw some solution on internet which suggest to update by following procedure....
Device Manager>>Human Interface Device>>12 HID Device>> Update Driver>> Browse My Computer for Drivers>>Let me pick from a list of available drivers on my computer>> 12C HID.
After doing this procedure it shows this message:

I'm also facing this problem after motherboard replacement. Even I have the same model aspire e5- 575g. Would you kindly tell me about how you solved the problem?

Hi @Moumita,
I had tried with all possible ways (by suggestions or by Google search) but no success.
If you find any solution to this problem please let me know too.

Thank you soo much for your response. Issue with the touchpad resolved after replacing the touchpad. Now my touchpad is working fine.

UTKARSH · February 2021

Moumita said:

show previous quotes

UTKARSH said:

Moumita said:

UTKARSH said:

I have tried uninstalling I2C and then leaving it to system to install the driver but did't work and again it is showing the same error sign. I saw some solution on internet which suggest to update by following procedure....
Device Manager>>Human Interface Device>>12 HID Device>> Update Driver>> Browse My Computer for Drivers>>Let me pick from a list of available drivers on my computer>> 12C HID.
After doing this procedure it shows this message:

I'm also facing this problem after motherboard replacement. Even I have the same model aspire e5- 575g. Would you kindly tell me about how you solved the problem?

Hi @Moumita,
I had tried with all possible ways (by suggestions or by Google search) but no success.
If you find any solution to this problem please let me know too.

Thank you soo much for your response. Issue with the touchpad resolved after replacing the touchpad. Now my touchpad is working fine.

Hi @Moumita,
Did you replace your touchpad or driver software?

Moumita · February 2021

UTKARSH said:

show previous quotes

Moumita said:

UTKARSH said:

Moumita said:

UTKARSH said:

I have tried uninstalling I2C and then leaving it to system to install the driver but did't work and again it is showing the same error sign. I saw some solution on internet which suggest to update by following procedure....
Device Manager>>Human Interface Device>>12 HID Device>> Update Driver>> Browse My Computer for Drivers>>Let me pick from a list of available drivers on my computer>> 12C HID.
After doing this procedure it shows this message:

I'm also facing this problem after motherboard replacement. Even I have the same model aspire e5- 575g. Would you kindly tell me about how you solved the problem?

Hi @Moumita,
I had tried with all possible ways (by suggestions or by Google search) but no success.
If you find any solution to this problem please let me know too.

Thank you soo much for your response. Issue with the touchpad resolved after replacing the touchpad. Now my touchpad is working fine.

Hi @Moumita,
Did you replace your touchpad or driver software?

I just replaced my touchpad...

UTKARSH · February 2021

Moumita said:

show previous quotes

UTKARSH said:

Moumita said:

UTKARSH said:

Moumita said:

UTKARSH said:

I have tried uninstalling I2C and then leaving it to system to install the driver but did't work and again it is showing the same error sign. I saw some solution on internet which suggest to update by following procedure....
Device Manager>>Human Interface Device>>12 HID Device>> Update Driver>> Browse My Computer for Drivers>>Let me pick from a list of available drivers on my computer>> 12C HID.
After doing this procedure it shows this message:

I'm also facing this problem after motherboard replacement. Even I have the same model aspire e5- 575g. Would you kindly tell me about how you solved the problem?

Hi @Moumita,
I had tried with all possible ways (by suggestions or by Google search) but no success.
If you find any solution to this problem please let me know too.

Thank you soo much for your response. Issue with the touchpad resolved after replacing the touchpad. Now my touchpad is working fine.

Hi @Moumita,
Did you replace your touchpad or driver software?

show previous quotes

UTKARSH said:

Moumita said:

UTKARSH said:

Moumita said:

UTKARSH said:

I have tried uninstalling I2C and then leaving it to system to install the driver but did't work and again it is showing the same error sign. I saw some solution on internet which suggest to update by following procedure....
Device Manager>>Human Interface Device>>12 HID Device>> Update Driver>> Browse My Computer for Drivers>>Let me pick from a list of available drivers on my computer>> 12C HID.
After doing this procedure it shows this message:

I'm also facing this problem after motherboard replacement. Even I have the same model aspire e5- 575g. Would you kindly tell me about how you solved the problem?

Hi @Moumita,
I had tried with all possible ways (by suggestions or by Google search) but no success.
If you find any solution to this problem please let me know too.

Thank you soo much for your response. Issue with the touchpad resolved after replacing the touchpad. Now my touchpad is working fine.

Hi @Moumita,
Did you replace your touchpad or driver software?

I just replaced my touchpad...

Okay, Thanks.