Acer aAN517-52 Plugged in not charging, fix?

Leegtx
Leegtx Member Posts: 4 New User
So my laptop's battery has been working fine for a while now but recently it just stopped charging out of no where. Now it's a 0% plugged in, but as soon as I unplug the device, it shuts off. I also getting a blinking orange charge light when I'm plugged in. I've uninstalled and reinstalled the battery drivers multiple times but it has done nothing, any other suggestions? 

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    Hi,
    Have you done the battery reset? If not, switch off the laptop, disconnect from mains, press Power button for 9Secs, leave the laptop to rest for few minutes, reconnect AC adapter and fully charge the battery before trying to use.
    Download and install HWMonitor, run it and post the Battery section.
    HWMONITOR | Softwares | CPUID

  • Leegtx
    Leegtx Member Posts: 4 New User
    Hi,
    Have you done the battery reset? If not, switch off the laptop, disconnect from mains, press Power button for 9Secs, leave the laptop to rest for few minutes, reconnect AC adapter and fully charge the battery before trying to use.
    Download and install HWMonitor, run it and post the Battery section.
    HWMONITOR | Softwares | CPUID

    Is it possible to press the power button unplugged when the battery is 0%? here is the HMW battery btw, it's 0% charge level 
  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    edited January 2021
    Yes, it's only a battery reset, when you start charging the battery after pressing the power button, leave the AC adapter connected longer period to fully charge the battery, in the meantime, go to Advanced Power Options and expand Battery, change the settings for Low battery level and Critical battery level as in my snip, I forgot to mention, did you plug in the AC adapter connection properly in to the laptop, until you hear the click.
    Power Options-> Change Plan settings-> Change advanced power settings-> extend Battery.

  • Leegtx
    Leegtx Member Posts: 4 New User
    Yes, it's only a battery reset, when you start charging the battery after pressing the power button, leave the AC adapter connected longer period to fully charge the battery, in the meantime, go to Advanced Power Options and expand Battery, change the settings for Low battery level and Critical battery level as in my snip, I forgot to mention, did you plug in the AC adapter connection properly in to the laptop, until you hear the click.
    Power Options-> Change Plan settings-> Change advanced power settings-> extend Battery.

    I changed the settings for the power plan as shown as above. But I don't understand how I'm able to push the power button for 9 seconds when it's turned off unplugged. I can't turn on the device when it's unplugged because "apparently" There is no charge in the battery. I tried turning off my device, unplugging it, push the power button for 12+ seconds but it wasn't responsive, it only turns on when it's plugged in?
  • brummyfan2
    brummyfan2 ACE Posts: 28,608 Trailblazer
    When you press power button for 9 Secs, it will reset the battery, you need to leave the laptop to rest for a while before you reconnect AC adapter and fully charge the battery, anyway, I think your battery may be dead but can not confirm because you have to check the battery with the appropriate tool, so I would suggest you contact Acer Support in your region and get it fixed under warranty if it's still available, otherwise take it to a local repair shop and get it checked.
    Acer Worldwide - Select your local country or region
  • Leegtx
    Leegtx Member Posts: 4 New User
    When you press power button for 9 Secs, it will reset the battery, you need to leave the laptop to rest for a while before you reconnect AC adapter and fully charge the battery, anyway, I think your battery may be dead but can not confirm because you have to check the battery with the appropriate tool, so I would suggest you contact Acer Support in your region and get it fixed under warranty if it's still available, otherwise take it to a local repair shop and get it checked.
    Acer Worldwide - Select your local country or region
    thanks for the help! Have a good one