What to do with a Spin 713 with dead screen?

B2T
B2T Member Posts: 6 New User
in Chromebooks
Only 3 months old, and gone from intermittent screen glitch to totally dead. Service shut for Covid. How stranded am I?

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Depending on where you are located, Acer support should still be open but maybe not for physical visits. They should be able to get you fixed up, though it might take a bit longer than before COVID-19...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • B2T
    B2T Member Posts: 6 New User
    Thanks for the reply.
    The lack of any guide or timelines to resuming Service activities is less than reassuring.

    I'm not the only one searching for info re. screen glitching on the Spin 713.

    Hope others are not so unlucky that this then rapidly proceeds to black out.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    What does Acer support say? Which locale are you in?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • B2T
    B2T Member Posts: 6 New User
    "Unfortunately all operations have been cancelled due to restrictions and will resume next year." U.K.
  • B2T
    B2T Member Posts: 6 New User
    Not responding (within 48 hrs) to a request for any possibility of resuming service.


  • B2T
    B2T Member Posts: 6 New User
    O.K. Shipped to the repair agent yesterday.

    Hate it when companies expect the customer to print  shipping labels at home. 





  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Better than expecting the customer to put a bunch of stamps on the package. :)
    Let us know how it works out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • B2T
    B2T Member Posts: 6 New User
    Aye, but printing the shipping label for a customer is also an option.

    Today's (not) news -

    "Your unit, which was logged on requires parts to be ordered to complete the repair. We have ordered them and the status is now Awaiting Spares. We'll send a follow up email once they have arrived and your unit has been shipped from our repair centre."

    So, a month to get in the required queue, though Xmas,New Year, and Covid have intervened. Now the wait for a new screen.


  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Yeah, and part orders move just as fast as everything else these days ... slowly. :(
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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