Black Screen after RAM upgrade on Predator PT515-51-7565

benf81
benf81 Member Posts: 5 New User
edited November 2023 in 2020 Archives

Hello,

I tried to upgrade the RAM on my Predator Triton 500 with this one: "Crucial Ballistix BL2K16G32C16S4B 3200 MHz, DDR4, DRAM, Laptop Gaming Memory Kit, 32GB (16GB x2), CL16", which was listed as compatible for the PT515-51 models on Crucial’s website.

Unfortunately after installing the RAMs I was only greeting by a black screen, the keyboard is backlit with the usual animation at start up, the fans are running but nothing on screen, not even the boot logo!

Thinking the RAM might not be compatible after all (it’s a 1.35V i/o 1.2V for the original one), I put back the previous RAM into the laptop but I still only see a black screen.

I tried a few things I saw here and there on the web, such as holding down the power button for a few seconds while the battery and CMOS are disconnected, but nothing works.

Any idea? Would you have some technical documentation to help troubleshoot this?

Product               NG-PT515-51-7565

Serial Number      NHQ4WEK005xxxxxxxxxxxx




[Thread edited to remove personal content]

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