Acer Aspire A515-51-58XP - Touchap not Working in Advance Mode!

MKShakya
MKShakya Member Posts: 19 Troubleshooter
edited November 2023 in 2020 Archives
I have Acer Aspire A515-51-58XP & using windows 10 and using it from past 1 year. But from 11/09/20 my touchpad stopped working after a recent Windows 10 update. Earlier it was working fine in Windows 10.

No touchpad driver in Acer device driver page - https://www.acer.com/ac/en/IN/content/support-product/7244

After switching from Advance to Basic from BIOS touchpad is working but gestures are not working. In Advance mode shows yellow exclamation mark in Device Manager "I2C HID Device".

I tried few troubleshooting but nothing works:-
1. Updating drivers but shows already best installed.
2. Troubleshooting from Windows Settings.
3. sfc scan and dism
4. Tried many drivers from google (Synaptics and elan)
5. Updated BIOS to latest.
6. Re-installed Intel Series I/O drivers.
7. Uninstalled I2C drivers from Device Manager and restart the system.


Can anyone suggest any possible solution to get the touchpad advance mode working? Please help.

Laptop - Acer Aspire A515-51-58XP
Windows 10 ver 2004 (OS Build 19041.508)



«13

Answers

  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Check your BIOS version number. BIOS update version number 1.06  addresses a touchpad issue for this model.  https://www.acer.com/ac/en/IN/content/support-product/7244 Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Check your BIOS version number. BIOS update version number 1.06  addresses a touchpad issue for this model.  https://www.acer.com/ac/en/IN/content/support-product/7244 Jack E/NJ

    I have already updated to ver 2.02 and now it doesn't allow downgrading.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    edited September 2020
    Make sure your battery is fully charged and charger plugged in. Then follow these steps

    ( 1) Unzip the v1.06 download.
    ( 2) Run the executable EXE file.
    ( 3) Keep error message box open.
    ( 4) Then open FileExplore.
    ( 5) Search C:\users folder and subfolders for a 'H2O*.EXE' file.
    ( 6) Copy entire subfolder with the H2O*.EXE file to some other place on the HDD or SSD. Don't forget where you put this copied folder.
    ( 7) Close error message box in step ( 3).
    ( 8) Open copied folder from step ( 6)
    ( 9) Open initialization INI file with notepad.
    (10) Edit format section from XN.NN to XN.DD.
    (11) Save INI file
    (12) Run the executable H2O*.EXE

    Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Make sure your battery is fully charged and charger plugged in. Then follow these steps

    ( 1) Unzip the v1.06 download.
    ( 2) Run the executable EXE file.
    ( 3) Keep error message box open.
    ( 4) Then open FileExplore.
    ( 5) Search C:\users folder and subfolders for a 'H2O*.EXE' file.
    ( 6) Copy entire subfolder with the H2O*.EXE file to some other place on the HDD or SSD. Don't forget where you put this copied folder.
    ( 7) Close error message box in step ( 3).
    ( 8) Open copied folder from step ( 6)
    ( 9) Open initialization INI file with notepad.
    (10) Edit format section from XN.NN to XN.DD.
    (11) Save INI file
    (12) Run the executable H2O*.EXE

    Jack E/NJ

    Can you please confirm which NN to be changed to DD from TXXXXXXX.N.NN.NN, see below image of ini file:-




  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    >>>I have already updated to ver 2.02 >>>

    When did you do this? Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    >>>I have already updated to ver 2.02 >>>

    When did you do this? Jack E/NJ
    After my touchpad stopped working in advance mode. Didn't check which version I had earlier but it was some older version.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Just try to change the last two Ns to Ds. Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Just try to change the last two Ns to Ds. Jack E/NJ
    Still not allowing to downgrade. Same error as before.

    I tried even changing all Ns to Ds but not working.


  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    It is UEFI.

    I have installed IO drivers multiple time but not worked. 
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Please post the entire original ini file again. Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Please post the entire original ini file again. Jack E/NJ
    I have changed the format from .ini to .txt just to upload.

  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    The suggestion below must be done at your own risk since it could brick your machine. Thus you must take responsibility for deciding whether or not having the advanced touchpad mode is worth this risk of running the flash. If it was mine, I would not do it. I would instead download and try iobit's DriverBooster freeware to see if it can pick up a driver to correct the issue or wait until a future Win10 update eventually fixes it. Jack E/NJ

    Put a semi-colon ; in front of the line    ;VersionFormat=TXXXXXXX.N.NN.NN

    This should disable the version check and complete the flash process.



    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    The suggestion below must be done at your own risk since it could brick your machine. Thus you must take responsibility for deciding whether or not having the advanced touchpad mode is worth this risk of running the flash. If it was mine, I would not do it. I would instead download and try iobit's DriverBooster freeware to see if it can pick up a driver to correct the issue or wait until a future Win10 update eventually fixes it. Jack E/NJ

    Put a semi-colon ; in front of the line    ;VersionFormat=TXXXXXXX.N.NN.NN

    This should disable the version check and complete the flash process.



    I have already updated the drivers using Driver Booster but it picking up some Lenovo Driver and its not working.

    I guess I should not take risk of downgrading the BIOS. I will also try to reset/re-install the window.
  • Try pressing alt + f10 to reinstall windows.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    Try pressing alt + f10 to reinstall windows.
    Will it wipe the files and applications?
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    There is an option to try to save your personal files with a factory refresh. The keyword is 'try'. You should back up your entire system in any case. Again, if it was mine, I'd live with the annoyance of a standard touchpad for now.  Jack E/NJ

    Jack E/NJ

  • I agree with colleague JackE. Is there a driver to download in windows update? Does the same problem occur when updating the bios to version 2.03?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    edited September 2020
    MKShakya>>>I have already updated to ver 2.02 and now it doesn't allow downgrading.>>>
    I didn't see 2.03 listed @egydiocoelho ? Jack E/NJ



    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited September 2020
    @JackE There is version 2.03 for the model a315-53, which shares the same main board with the model a515-51.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)