Predator trtion 500 PT515-52 the new 2020 model games crash

abdul4444444
abdul4444444 Member Posts: 5 New User
edited November 2023 in 2020 Archives
rtx 2070  with 8gb vram (max q i believe )
ram 16gb 
10th gen i7 processor 
currently using nvidia driver version: 456.38
on battery games work fine battery boost 30fps cap that is okay
this is the important part hear me out; when the laptop charged fully at 100% and on plugged in power supply the games works fine note  this is in high performance mode didnt try with balanced mode in power options yet. when plugged in and laptop is charging lets say 60% and charging all games crash then i have to shut it down or when restarted bsod dxg kernerl fatal error then nvidia graphics in device manager gets hidden i saw it because i applied show hidden devices. is the problem with the motherboard charging circuit or the charging brick or laptop or graphic card. fixes ive tried reinstalling latest nvidia driver ddu uninstall reinstall clean install previous driver evrything no fix. this is so frustrating i cant charge and play im giving the laptop on tuesday to service since this is only one month old of purchase mind u this has 3 years software and hardware warranty, is it hardware issue or software related ***** me off i cant concetrate on studies since this is an expensive laptop i keep worrying, the bios is v1.07 there is a older bios in the acer site for this product should i get it back to the old bios. windows version 1903 currently all upto date. no updates for now.
should  i tell the acer technican to get the older bios ? idk what to do im very upset  im worrying why i even bought this laptop couldve bought a decent  laptop with gtx card or something 

Answers

  • abdul4444444
    abdul4444444 Member Posts: 5 New User
    edited September 2020
    someone pls reply 
  • abdul4444444
    abdul4444444 Member Posts: 5 New User
    when i got a fresh install of windows i deleted the werfsfvc.dll file in windows through eset antivrus software because it had a malware so jus deleted it straight away now on windows event viewer it says warning the wurf file hasnt loaded on device after the shutdown occurs when games crash on charge has it something to do related to it or can i retreive the file by reinstalling windows again ? or its gone forverer?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2020
    abdul4444444 try a stock recovery clean install ALT+F10 on boot assuming you still have the acer recovery partition intact and optimise your windows properly and undervolt check here (use the previous gen conf and tweak it manually at your own risk theres barely anything testes yet on 10th gen i have posted a conf in the thread someone had tested look for it) also if still needed (if u have hight temps above 85'ish cpu and 70/75 dgpu max) repaste it with kryonaut or similar if you can without voiding your warranty or send it back to acer to get it repasted with stock paste good luck :)

    PS: disable windows updated from updating drivers/firmware or even permanently 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • abdul4444444
    abdul4444444 Member Posts: 5 New User
    I lost my acer recommended power plan now all I have is balanced power plan and high perfomance and power saver can be created manually how do I get my original default power plan (acer recommended one ) is it necessary ? also I lost my original triton 500 wallpaper desktop is it possible to get it back ? can anyone send it to me this happened after reinstall of windows I assume 
  • abdul4444444
    abdul4444444 Member Posts: 5 New User
    I think I already tried that. I think that works for older triton model not the latest one with 10generation chip 
  • Blackbean
    Blackbean Member Posts: 29

    Tinkerer

    I would like to put the Acer Helios 300 2020 fans in my Acer Nitro 5 but to order the parts I need a serial number from the Acer Helios 300 2020 which has to be bought in Australia, if you are from Australia can I have your S/N please? The S/N is located on the bottom of the laptop.