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    • [Predator PH315-53] CPU max fan speed is much slower than GPU max fan speed

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    Answers

    • ACE Posts: 98,343 Trailblazer
      Try disassembling the laptop and disconnecting the lithium battery for a minutes
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 21 Troubleshooter
      @egydiocoelho
      My laptop has a warranty sticker on one of the screw. So, if I dissemble it myself, I afraid this will void my warranty. Thanks for the advice. :)
    • ACE Posts: 98,343 Trailblazer
      Try resetting the battery. Turn off the laptop, disconnect the power adapter and press the power button for 12 seconds. Then, leave the laptop off for 20 minutes and see if the problem is resolved.
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 55 Enthusiast WiFi Icon
      @by6
      You should tell them the speed is different even thought you set manually to max speed. Their explanation is irrelevant actually but there is nothing you can do about it at the moment  :'( Perhaps visit their service center directly.
    • Member Posts: 21 Troubleshooter
      @egydiocoelho
      I have tried your solution. Unfortunately, it doesn't solve the issue. 
    • Member Posts: 21 Troubleshooter
      @TANTANTAN
      Actually I did explain to them the issue, I even sent them the screenshot and a screen recording. But, they claimed that this is normal and expected. 
    • ACE Posts: 7,253 Pathfinder
      Answer ✓
      by6 the new 2019/20 models have a complete different fan curve regarding the temps also the cpu fan its plastic delta and only the gpu has an aeroblade not defending anyone here but they might actually be right anyway here are some of the fan curve settings form the SG and as long as your temps wont go above 85'ish cpu and 70/75 max on gpu you fne nothing to worry good luck :)







      https://www.userbenchmark.com/UserRun/11532543

      UserBenchmarks: Game 43%, Desk 61%, Work 40%
      CPU: Intel Core i5-7300HQ - 63.5%
      GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
      SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
      HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
      RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
      MBD: Acer Predator G3-572

      I'm not an Acer employee. (just here to help in the best way i can)
      If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
      If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

      Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
      https://www.facebook.com/groups/PredatorHelios300
      https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
      Acer support:
      https://www.acer.com/ac/en/US/content/service-contact
      http://www.acer.com/worldwide/support/  


    • Member Posts: 55 Enthusiast WiFi Icon
      @by6
      Currently there is no solution for that. Perhaps get the laptop from other brand in the future. :sleepy: Btw, their support is really not helpful, keep telling me to format my new laptop....
    • ACE Posts: 98,343 Trailblazer
      Have you checked the bios version?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 55 Enthusiast WiFi Icon
      @egydiocoelho
      Ermm, this problem happen on the first day of purchase. And I have tried with every driver and also bios update from acer site. Still no fix atm. Morover, I have disconnect the battery and notice that both fan is metal fan (2020 ver). Not sure what is the cause for the beep sound and fan speed....
    • Member Posts: 55 Enthusiast WiFi Icon
      @egydiocoelho
      Also you can see many other posts about the same beeping issue on helios 300 :# I totally cannot use headphone on this laptop due to that annoying beep sound
    • ACE Posts: 98,343 Trailblazer
      Did you reset the battery, as I asked earlier?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 21 Troubleshooter
      edited September 2020
      Hi @xapim , I'm not sure whether the CPU fan is plastic delta as I yet to open the back cover and check on it (Because my laptop has a warranty sticker on one of the screw). Besides, I also not sure whether is it the BIOS or predator app limit the CPU fan speed in this case. The reason I'm worried is because the CPU temps will go above 90'ish degree while I'm gaming. So currenly, my solution is to undervolt the CPU to get the temps in check. For anyone who interested, please check on this: https://www.youtube.com/watch?v=vfIxf73RGEg
      For my unit (PH315-53-77CF), the max I can undervolt is -0.120v.

      Btw, may I know where you get the info regarding the fan curve settings?

      Thanks a lot. :)
    • Member Posts: 21 Troubleshooter
      edited September 2020
      egydiocoelho said:
      Did you reset the battery, as I asked earlier?
      Yes I did, but the issue remain. My BIOS is version v1.01.
    • Member Posts: 21 Troubleshooter
      edited September 2020
      TANTANTAN said:
      @by6
      Currently there is no solution for that. Perhaps get the laptop from other brand in the future. :sleepy: Btw, their support is really not helpful, keep telling me to format my new laptop....
      But, formatting your laptop also can't solve the issue right? 
    • Member Posts: 55 Enthusiast WiFi Icon
      @by6
      no. The problem still exist even after format.
    • Member Posts: 21 Troubleshooter
      @TANTANTAN
      For me, I using ThrottleStop to undervolt my CPU to lower down the temps, so that I don't rely on the fan. 
      https://www.youtube.com/watch?v=vfIxf73RGEg&t=1s
    • ACE Posts: 7,253 Pathfinder
      https://community.acer.com/en/discussion/577183/throttlestop-undervolt-profiles-pre-made/p1


      https://www.userbenchmark.com/UserRun/11532543

      UserBenchmarks: Game 43%, Desk 61%, Work 40%
      CPU: Intel Core i5-7300HQ - 63.5%
      GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
      SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
      HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
      RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
      MBD: Acer Predator G3-572

      I'm not an Acer employee. (just here to help in the best way i can)
      If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
      If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

      Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
      https://www.facebook.com/groups/PredatorHelios300
      https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
      Acer support:
      https://www.acer.com/ac/en/US/content/service-contact
      http://www.acer.com/worldwide/support/  


    • Member Posts: 2 New User
      I have this same exact model and same exact CPU Speed. Its been bugging me a lot since the max it ever reached was 4900 and I already posted about this in here before but there were no help at all even by contacting them, My friend has the same exact model and has problem with the cpu fan speed as well.
    • Member Posts: 55 Enthusiast WiFi Icon
      @tavian
      mine is even worse... come with beep sound when i use with any headphone... also helios 300 2020 model

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