Earphone mic not detected - Nitro 5 AN515-55

Samid1
Samid1 Member Posts: 8

Tinkerer
edited April 2021 in Nitro Gaming
I have recently bought an Acer Nitro 5 AN515-55 and have found that my earphone mic isn't detected/doesn't work. I have tested it on my phone and old laptop so I know the problem isn't the earphone itself. They are some generic earphones bought cheaply on Amazon. I can hear audio through them fine, it's just that the mic the laptop uses is the in-built one called 'Microphone Array (Realtek(R) Audio).
I have enabled the microphone usage in privacy settings, reinstalled the driver, uninstalled the earphones from device manager, tried it with Realktek HD audio manager, but nothing seems to work. 
The current driver is Realtek(R) Audio (version 6.0.8981.1)

I have also updated everything, windows versions is 2004. 

//Edited the content to add model name on title.​​

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Open the Realtek Audio console click on device advanced  settings in the connector re-tasking choose Headset and it should work. The only issue is that you should do that every time you want to use your headset mic.

    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Samid1
    Samid1 Member Posts: 8

    Tinkerer
    I have already set it to headset, but nothing changed unfortunately. 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Where? In the console or in the pop up message?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Samid1
    Samid1 Member Posts: 8

    Tinkerer
    In the realtek app, I have selected the headset option.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Hum, did this headset mic works on other device?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Samid1
    Samid1 Member Posts: 8

    Tinkerer
    I had a different driver that didn't have the console on my old laptop, but it did work on it and my phone.
    I do have a USB-C adapter to use my earphones on my phone, is it possible to use that on the laptop?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    You could try but I doubt. What is the headset model?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Samid1
    Samid1 Member Posts: 8

    Tinkerer
    https://www.amazon.co.uk/Earphones-Blukar-Headphones-Sensitivity-Microphone-Silver/dp/B07QLWMDLC
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Could you boot into Linux Live Distribution to verify or exclude HW problem with the port?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Samid1
    Samid1 Member Posts: 8

    Tinkerer
    Not sure how to do that. Do I need Linux to use that, because my OS is windows 
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Do you have a choice to set the microphone connected by 3.5mm jack as default microphone?


  • batmalin
    batmalin Member Posts: 4,231 Guru
    You need to download Linux Live distribution to boot from it but  you don`t need to install it.  Download for example this LINK  after that download Rufus and make a bootable USB drive by  selecting the image you have downloaded and by choosing GPT and UEFI- non CSM. When ready reboot and boot from the USB and when asked choose "try Ubuntu".  The OS will load and you can check the sound icon if you are able to choose headset mic. Make a test if it works and report back

    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Samid1
    Samid1 Member Posts: 8

    Tinkerer
    Joe9844 said:
    Do you have a choice to set the microphone connected by 3.5mm jack as default microphone?


    The only options I have is microphone array and stereo mix. Stereo mix doesn't do anything when enabled.
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    It seems that Acer will bundle your headset's microphone with the Realtek Microphone Array.

    https://community.acer.com/en/discussion/590569/audio-jack-not-working-acer-predator-ph315-52

    So lightly tap on your headset's microphone to see if the signal meter jumps. Then increase/decrease mic boost and mic levels.
  • Samid1
    Samid1 Member Posts: 8

    Tinkerer
    It seems that is true. It's kind of a shame because people on discord, for example, may hear the clicks on my mouse or keyboard presses when it wasn't the case before. I guess I could change the sensitivity and hopefully it won't be too annoying. Thanks for the help.
  • jemaroca
    jemaroca Member Posts: 2 New User
    Hi,
    I´m new... Do this, that´s works to me https://youtu.be/o_wGOl1vrUE
  • sresthg5
    sresthg5 Member Posts: 9

    Tinkerer

    I finally solved my mic issue, it's not perfect but it works.

    Go to Control Panel > Hardware and Sound > HD Audio Manager(I have Realtek HD Audio drivers), double click on Analog button and set current device to headset. Now all the apps will use the headset's mic but it will still not show up in Playback and Recording devices. I hope somebody will find this helpful.

  • Hanzhon
    Hanzhon Member Posts: 1 New User
    sresthg5 said:

    I finally solved my mic issue, it's not perfect but it works.

    Go to Control Panel > Hardware and Sound > HD Audio Manager(I have Realtek HD Audio drivers), double click on Analog button and set current device to headset. Now all the apps will use the headset's mic but it will still not show up in Playback and Recording devices. I hope somebody will find this helpful.

    what if i dont have Realtek HD audio driver mine are Realtek (R) Audio

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