Bluetooth Driver Installation Unsuccessful - Acer Swift SF314-55G

JonathanK
JonathanK Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi. I uninstalled my Bluetooth driver (Bluetooth was not working) and downloaded it again from this site. Details of my system and the download below. However, when I go to run the install... nothing happens. It looks like the command prompt is initiated but there's no confirmation of success and no update - aka, I am without a Bluetooth driver installed and sans Bluetooth functionality. Any ideas what is going wrong?
Thanks,
Jonathan

Windows edition

Windows 10 Home

© 2019 Microsoft Corporation. All rights reserved.

System

Acer Swift SF314-55G

Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz

8.00 GB (7.85 GB usable)

64-bit Operating System, x64-based processor

-----------------------------------------------------------

Bluetooth Driver

Date:

2018/09/19

Version:

20.60.0.4

Vendor:

Intel

Answers

  • billsey
    billsey ACE Posts: 34,138 Trailblazer
    Ca you show us a screenshot of Device Manager with Bluetooth and Network expanded?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JonathanK
    JonathanK Member Posts: 3 New User
    Here is a screenshot 
  • JonathanK
    JonathanK Member Posts: 3 New User
    I deleted the Bluetooth Driver - therefore, it no longer exists...
  • billsey
    billsey ACE Posts: 34,138 Trailblazer
    edited September 2020
    Does it show back up with Show Hidden set? And is there any unknown shown?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • Cassius_CZ
    Cassius_CZ Member Posts: 2 New User
    I have similar issue. 13th October, most likely after the latest Windows update, my Bluetooth service is missing. This Acer provided driver Bluetooth_Qualcomm_10.0.0.279_W10x64 seems to be not compatible anymore https://www.acer.com/ac/en/US/content/support-product/6965?b=1&pn=NH.Q17EC.003&sn=NHQ17EC0036450844F7200

    Where can I get newer release of the similar driver? Can Acer provide download for my Acer Predator G9-793 driver to get my Bluetooth service back again? Thanks