Acer Nitro AN715-51 NH.Q5HSP.001 HD WebCam Windows 10 2004 not Working

ionman · July 2020

Recently I finally received the Acer Nitro AN715-51 NH.Q5HSP.001. After few minutes of checking and connected to internet, system prompt for update. from Windows 10 1809 to 2004, in the previous version I never tried to open the camera app. Then after a day i opened the camera app and see it's only a blank screen. I asked at Acer support, even followed Acer Community on how to fix it, even tried the uninstall/reinstall. I even reinstalled the Windows 10 2004 (clean install/format) and downloaded all the drivers for this model (from acer support) even updated the BIOS from 1.02 to 1.29

There's once I installed the Acer Crystal Eye Camera (it was fixed) already functioning, but after few minutes the systems update prompted for restart, after reboot it goes back to blank/black camera again, and even i tried to uninstall/reinstall the Acer Crystal Eye Camera still not working again.

The Acer did not provide any Web Camera Driver.

Please help me on how to fix this.

GAMING6698 · July 2020

@ionman

Click on window icon Camera app and right click on the camera app result
Under right-click context menu select App settings
Under camera app settings, scroll and locate & hit the reset button
Confirm your action by selecting the reset button and again

After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

ionman · July 2020

GAMING6698 said:

@ionman
Click on window icon Camera app and right click on the camera app result
Under right-click context menu select App settings
Under camera app settings, scroll and locate & hit the reset button
Confirm your action by selecting the reset button and again
After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

Thank you for your reply, I already did this one. Nothing change.

GAMING6698 · July 2020

@ionman
1)Completely update your window
2)open device manager→camera→right click on HD webcam→uninstall device→uncheck box→uninstall
After uninstalling click on action→scan for hardware changes now restart your laptop and check

ionman · July 2020

GAMING6698 said:

@ionman
1)Completely update your window
2)open device manager→camera→right click on HD webcam→uninstall device→uncheck box→uninstall
After uninstalling click on action→scan for hardware changes now restart your laptop and check

thank you, I did it too... still nothing...

GAMING6698 · July 2020

@ionman

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

ionman · July 2020

GAMING6698 said:

@ionman
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Thank you for this one. I tried... but still nothing. I think it's not about the Camera apps, since i tried all posible apps like Skype, Zoom, Google Meet still blank/black display of camera.

GAMING6698 · July 2020

@ionman
Try battery reset→

Use the instructions below to perform a battery reset.

Unplug the AC power adapter.
Press and hold the Power button down for 15 seconds. This will perform a software battery reset that may resolve the issue.
If your system has a battery pinhole reset on the bottom, insert a small paperclip in the battery reset pinhole and hold the button down for 30 seconds.

Video guide→

https://youtu.be/NfhgnxUJoZo

Note: Not all models have a battery pinhole reset.

ionman · July 2020

GAMING6698 said:

@ionman
Try battery reset→
Use the instructions below to perform a battery reset.
Unplug the AC power adapter.
Press and hold the Power button down for 15 seconds. This will perform a software battery reset that may resolve the issue.
If your system has a battery pinhole reset on the bottom, insert a small paperclip in the battery reset pinhole and hold the button down for 30 seconds.

Video guide→
https://youtu.be/NfhgnxUJoZo

Note: Not all models have a battery pinhole reset.

Also thank you very much for this one, unfortunately this model has no battery reset button (pin button)...

GAMING6698 · July 2020

@ionman
Unplug the AC power adapter. Press and hold the Power button down for 30 seconds. This will perform a software battery reset that may resolve the issue.

ionman · July 2020

GAMING6698 said:

@ionman
Unplug the AC power adapter. Press and hold the Power button down for 30 seconds. This will perform a software battery reset that may resolve the issue.

Thank you again Sir... but..

Image: https://us.v-cdn.net/6029997/uploads/editor/z1/tv380g9iwi7c.png

GAMING6698 · July 2020

@ionman
1)In the search box you have there you need to write Device Manager. Left click or tap on the Device manager icon after the search is finished.
2)On the left side panel you will need to expand the Imaging devices group. Locate your camera, right click it and choose Update Driver
3)Click on Browse my computer for driver software.

4)Left click on the Let me pick from a list of device drivers on my computer.

Left click or tap on the USB Video device.
Left click or tap on the Next button you have in the lower side of the window.
From here you need to follow the instructions you have on the screen and finish the driver update of your webcam in Windows 10.
After the update is finished you need to reboot your Windows 10 device.

ionman · July 2020

GAMING6698 said:

@ionman
1)In the search box you have there you need to write Device Manager. Left click or tap on the Device manager icon after the search is finished.
2)On the left side panel you will need to expand the Imaging devices group. Locate your camera, right click it and choose Update Driver
3)Click on Browse my computer for driver software.4)Left click on the Let me pick from a list of device drivers on my computer.
Left click or tap on the USB Video device.
Left click or tap on the Next button you have in the lower side of the window.
From here you need to follow the instructions you have on the screen and finish the driver update of your webcam in Windows 10.
After the update is finished you need to reboot your Windows 10 device.