Acer Nitro AN715-51 NH.Q5HSP.001 HD WebCam Windows 10 2004 not Working

ionman
ionman Member Posts: 11

Tinkerer

edited December 2023 in 2020 Archives

Recently I finally received the Acer Nitro AN715-51 NH.Q5HSP.001. After few minutes of checking and connected to internet, system prompt for update. from Windows 10 1809 to 2004, in the previous version I never tried to open the camera app. Then after a day i opened the camera app and see it's only a blank screen. I asked at Acer support, even followed Acer Community on how to fix it, even tried the uninstall/reinstall. I even reinstalled the Windows 10 2004 (clean install/format) and downloaded all the drivers for this model (from acer support) even updated the BIOS from 1.02 to 1.29


There's once I installed the Acer Crystal Eye Camera  (it was fixed) already functioning, but after few minutes the systems update prompted for restart, after reboot it goes back to blank/black camera again, and even i tried to uninstall/reinstall the Acer Crystal Eye Camera still not working again.

 

The Acer did not provide any Web Camera Driver.


Please help me on how to fix this.


Answers