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I cant able to find my web cam .. Model Acer Nitro ryzen 5 (AN515-42)

Member Posts: 3 New User
edited December 2023 in 2020 Archives
I bought a brand new laptop in Amazon today...while checking all its apps, I found that My windows camera app and skype cannot able to find the attached camera in the laptop... My camera app shows the error:00AF4244(00xC00DBE0).. I tried most of the methods  available in acer community and other websites.. Can someone help me!!!

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Answers

  • ACE Posts: 1,789 Pathfinder
    aravindh said:
    I bought a brand new laptop in Amazon today...while checking all its apps, I found that My windows camera app and skype cannot able to find the attached camera in the laptop... My camera app shows the error:00AF4244(00xC00DBE0).. I tried most of the methods  available in acer community and other websites.. Can someone help me!!!
    Go to device manager and uninstall Integrated webcam drivers and restart the unit. If the issue persist after the restart then update your windows. 
    Click on 'Yes' to accept my comment as answer
  • Member Posts: 136 Skilled Fixer WiFi Icon
    hi arvind,
    is your laptop's display white or yellowish? like the colors when you are on web page or anywhere
  • Member Posts: 3 New User
    No problems in the display
  • Member Posts: 3 New User
  • Member Posts: 136 Skilled Fixer WiFi Icon
    aravindh said:
    dont update unless you want more issues 
  • Member Posts: 1 New User
    my web cam is cannot use  after update windows and bios  

    Model Acer Nitro ryzen 5 (AN515-42)

  • Member Posts: 82 Fixer WiFi Icon
    Run all the updates  until 1809 . Also update drivers from within device manager -> device -> update driver . It is very slow to update so be patient 
  • Member Posts: 2 New User
    Any other solution - is their a driver that we can find?
    same problem for my Nitro - this is what I have done and still no solution
    1) uninstall - cant seem to find it anymore in device manager - even after restarting
    2) windows updated to date - still no camera
    3) watch many videos but did not help
    Big issue is the camera is no longer available in the Device Manager, I can try to add hardware BUT there is no software - even in ACER website.

    Any Solution is Gravely Needed!

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