My Acer Predator G3-572 battery is showing 0% available (Plugged in), the device is not charging

ShubhG3_572
ShubhG3_572 Member Posts: 8

Tinkerer

edited November 2023 in 2020 Archives
The charging LED is blinking orange which used to be constantly lit up earlier. I tried doing battery reset, draining and charging for few hours before usage as well. Also tried - uninstalling the battery drivers from device manager, my laptop shutsdown after uninstalling Microsoft ACI adaptor and ACPI compliant control method battery. Please help.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    ShubhG3_572 check your battery wear with hwinfo or battery bar pro if more than 20% its dead u need to replace it good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • arc89
    arc89 Member Posts: 18 Troubleshooter
    Are you able to check the battery wear percentage? You can check it in HWmonitor, or using powercfg /batteryreport
  • ShubhG3_572
    ShubhG3_572 Member Posts: 8

    Tinkerer

    Thanks guys for support . How to check battery wear ? My laptop is 2yrs old. And while putting command > powercfg or batteryreport in command prompt . It doesnot recognize the command.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    @ShubhG3_572 read my post above i already explained there




    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • StevenGen
    StevenGen ACE Posts: 12,189 Trailblazer
    edited July 2020
    The charging LED is blinking orange which used to be constantly lit up earlier. I tried doing battery reset, draining and charging for few hours before usage as well. Also tried - uninstalling the battery drivers from device manager, my laptop shutsdown after uninstalling Microsoft ACI adaptor and ACPI compliant control method battery. Please help.
    To do a battery report from cmd prompt do this:

    1.     Open the command prompt.

    2.     Type in: powercfg /batteryreport

    3.     Make sure all hidden folders are shown

    4.     Open the report in: Users/xxxx/ Battery report.html so you can see the full report 

    Have a look in the above report specifically at “Battery capacity history - Charge capacity history of the system's batteries” as that will tell you the condition of your battery and if its charging and/or if its a dead battery and not charging.

    Also, have a look at this guide "“How to Calibrate Your Laptop Battery” here: https://techviral.net/calibrate-laptop-battery/


  • ShubhG3_572
    ShubhG3_572 Member Posts: 8

    Tinkerer

    Hi guys, i really appreciate your prompt support. However, for me the powercfg/batteryreport command is not working. And since the wireless adapter is also hooked, i am looking to download the hwinfo via my phone now. Also pls if someone can check..does the invalid command output ring a bell pls
  • arc89
    arc89 Member Posts: 18 Troubleshooter
    first command: powercfg /batteryreport
    second command: explorer battery-report.html
    don't write the command and the parameters separately :open_mouth:
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    ShubhG3_572 as i said u dont need the battery report u need to check it on hwinfo or battery bar pro also youre using windows powershell lol the battery report should be taken on cmd with admin rights not on powershell its not the same but u dont need it anyway please do as i already asked many times and post your results or else no one will be able to help u here without more info :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ShubhG3_572
    ShubhG3_572 Member Posts: 8

    Tinkerer

    Guys @arc89 @xapim many thanks for prompt support. i was using the wrong command earlier. I got the report now. Pls help me decode it. i ll check hwinfo and share results shortly
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    ShubhG3_572 the battery report wont provide the wear percentage and im not going to calculate it manually myself so its irrelevant to me  thats why i asked to provide it via the other software but its your right to refuse so :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • arc89
    arc89 Member Posts: 18 Troubleshooter
    @ShubhG3_572 the battery wear seems to be fine...about 15% after two years. The issue might be something else.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    ShubhG3_572 Could well be a windows update that broke something as i said in your other thread about your network adapter issue follow the instructions i left your windows might be completely bugged stock recovery clean install 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/