Does Acer Nitro AN515-54 laptops have Killer Ethernet? And if so how can I use/take advantage of it?

cjherome217
cjherome217 Member Posts: 12

Tinkerer

edited December 2023 in 2020 Archives
So reformatted my AN515-54 and tried to install the drivers in the acer support drivers website. However I cannot install any Killer-related drivers, while installing there is a prompt saying "No compatible hardware detected". I was wondering why this happens because my laptop is advertised with Killer E2500 network adapter, but when I check the Device Manager in my laptop there is no Killer-related hardware in the network adapter section. Advance thanks to anyone who can help me!! Much love from the Philippines!

Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020 Answer ✓
    cjherome217 please do not post snid/serial publicly its not allowed read the ACUA it is  breach posting any private information publicly.

    Also all laptops specs depend from country to country and there are many variants within the same model with different hardware even in the same country check your hardware specs with hwinfo in fact in the SG which is universal for all variants from that model in fact states 2 ethernet options a killer E2500 or a Realtek RTL8118AS  (depending on the GPU you have) as i said check hwinfo for the complete hardware specs plus the acer stock drivers should work just fine they are tested and optimised for the best performance of your device



    These are the different options lan wise and as u can see only the models with the (NVIDIA N18E-G0) 1660ti have killer ethernet all others have realtek

    You can see very well in your device manager that you dont have a 1660ti and you have a realtek lan adapter so this issue to me its solved and its completely correct according to the gpu you have the 1650 you have its just a refresh from the old 1050ti chips that nvidia still needs to get rid of just a bit more tweaked on memory nothing else not much more performance for a 4gb gpu in fact a 1050ti properly overclocked (repasted etc) can keep up with a new 1650 without any issues. 

    Unfortunately whoever sold you the laptop if they advertised that it had a killer lan they lied in order to sell more it is not the manufacturer fault in any way many shops do this to cheat customers to buy more the only ones to blame here its the seller/shop where you bought it please take it up with them and good luck 



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • Can you provide the exact model of your notebook? Example AN515-54-58VH and can also inform the WLAN and LAN model that appears in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    Hi! Thank you for answering my query, my model of Acer Nitro 5 is AN515-54-53RN. This variant is the one that has an I5-9300h and GTX 1650. Here is the picture of the network adapters in the device manager.
  • Is your notebook under warranty? Do the battery and power LEDs light or flash?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    Unfortunately no, the warranty just happened to expire a few days ago. And yes the battery and power LEDs light up. And I forgot to mention I actually reformatted my laptop the same day the warranty expired, if that has anything to do with the Killer-ethernet issue I mentioned.
  • Before reinstalling windows, did the killer network program work correctly?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    I don't exactly know, before reinstalling windows i have no idea that it even has killer network program since there is no default killer network program pre-installed when i got it. I just recently found out that this version has killer network when I'm reinstalling drivers from acer support because there are killer network drivers available in the website.
  • Can you provide the exact model of your notebook? Example an515-54-58vh. Also, can you inform the idhardware of that device?

    Example:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    edited July 2020
    Hello again, thank you for constantly replying to me, here is my serial number!
    NHQ59SP004XXXXXXXXXXXX



    [Thread edited to remove inappropriate or personal content]
  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    And here is the hardware ID! 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited July 2020
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    Hello again, so I followed your instructions on the installing the drivers in sequence. The first driver you recommended which was the realtek driver was successfully installed. However, the second and third drivers, LAN Killer driver and the Killer Software, didn't install correctly. It says "WARNING: No Compatible hardware was detected". This was also the case when I tried to install these drivers before I started this thread.
  • I think this network card is not compatible with the killer. The idhardware does not match, see:

    I will call colleagues @xapim, @billsey and @JackE to visit this topic.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    Sincere thanks to you for replying to this topic, I will wait for your response!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020 Answer ✓
    cjherome217 please do not post snid/serial publicly its not allowed read the ACUA it is  breach posting any private information publicly.

    Also all laptops specs depend from country to country and there are many variants within the same model with different hardware even in the same country check your hardware specs with hwinfo in fact in the SG which is universal for all variants from that model in fact states 2 ethernet options a killer E2500 or a Realtek RTL8118AS  (depending on the GPU you have) as i said check hwinfo for the complete hardware specs plus the acer stock drivers should work just fine they are tested and optimised for the best performance of your device



    These are the different options lan wise and as u can see only the models with the (NVIDIA N18E-G0) 1660ti have killer ethernet all others have realtek

    You can see very well in your device manager that you dont have a 1660ti and you have a realtek lan adapter so this issue to me its solved and its completely correct according to the gpu you have the 1650 you have its just a refresh from the old 1050ti chips that nvidia still needs to get rid of just a bit more tweaked on memory nothing else not much more performance for a 4gb gpu in fact a 1050ti properly overclocked (repasted etc) can keep up with a new 1650 without any issues. 

    Unfortunately whoever sold you the laptop if they advertised that it had a killer lan they lied in order to sell more it is not the manufacturer fault in any way many shops do this to cheat customers to buy more the only ones to blame here its the seller/shop where you bought it please take it up with them and good luck 



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    Okay thank you for pointing that out! I didn't actually know that specs vary country to country. And btw sorry for posting my serial number. Any idea on how to delete that comment though? I googled it and sadly no relevant answer can be found on deleting comments on an acer community topic. Anws I'm marking your answer Yes!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    cjherome217 Thnk you for accepting my answer as solved unfortunately you cant delete/edit any posts because you need more posts in order to have extra time to edit any answers (the community works with point/posts ranking the more you have the more time to edit) but dont worry one of the admin/mods will remove it i already flagged it and stay safe :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • cjherome217
    cjherome217 Member Posts: 12

    Tinkerer

    Thanks @xapim God bless to you! Much love from the Philippines!! 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    cjherome217 always happy to help the best way i can god bless you and your family too :)

    If you havent already you should optimise your windows properly and undervolt in order to keep the temps low check here in the case of the 9300H get the previous model conf and keep tweaking it manually and lift the back 2/3" for a proper airflow :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/