image

Backlight Bleed - Nitro AN515-43

shreyvatsashreyvatsa Member Posts: 6

Tinkerer

edited November 3 in Nitro and Aspire Gaming
I have Nitro AN515-43, with Ryzen 5 3550H and Gtx 1650. I have received the laptop with backlight bleed. I am attaching a picture of it. Should I return it or is this normal with IPS displays, or with Acer products?
Also, is there any chance of getting a worse product after exchange?

Best Answer

  • egydiocoelhoegydiocoelho ACE Posts: 66,201 Trailblazer
    Accepted Answer
    This problem occurs quite frequently on IPS displays. See this Acer article: https://us.answers.acer.com/app/answers/detail/a_id/48223/~/troubleshooting-backlight-bleeding-and-light-leakage
    If you can still exchange with the seller, the other model may come with more light bleeding or less light bleeding.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 66,201 Trailblazer
    Accepted Answer
    This problem occurs quite frequently on IPS displays. See this Acer article: https://us.answers.acer.com/app/answers/detail/a_id/48223/~/troubleshooting-backlight-bleeding-and-light-leakage
    If you can still exchange with the seller, the other model may come with more light bleeding or less light bleeding.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • shreyvatsashreyvatsa Member Posts: 6

    Tinkerer

    This problem occurs quite frequently on IPS displays. See this Acer article: https://us.answers.acer.com/app/answers/detail/a_id/48223/~/troubleshooting-backlight-bleeding-and-light-leakage
    If you can still exchange with the seller, the other model may come with more light bleeding or less light bleeding.
    Thank You. The answer was helpful.

  • egydiocoelhoegydiocoelho ACE Posts: 66,201 Trailblazer
    You are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VincePVinceP Member Posts: 2 New User
    Did you return it? I also bought the same laptop and have similar backlight bleed
  • shreyvatsashreyvatsa Member Posts: 6

    Tinkerer

    I bought it online from Flipkart. I asked them to replace it, but they have been postponing the replacement since 8/6/20.
    Now I am considering to file a case in consumer forum.
    But, similar problem is there in many of Nitro 5s. May be I will get something similar after replacement. Anyhow, one of my friend has the same laptop and his screen is totally fine.
    Did you return?
    Anyway, its not not increasing, but is really prominent, somtimes even in well lit conditions, obviosly with 100% brightness.
  • huycanktshuycankts Member Posts: 2 New User
    i have just bought Acer Nitro 5 A515-43 and have same problem with you, maybe we need to live together with this bug


  • shreyvatsashreyvatsa Member Posts: 6

    Tinkerer

    Both the laptops have the bleeding issue on same spots.
    Stay Safe.
  • egydiocoelhoegydiocoelho ACE Posts: 66,201 Trailblazer
    I would try to return it to the seller.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • huycanktshuycankts Member Posts: 2 New User
    I would try to return it to the seller.
    i try to contact with customer service of Acer, and they said it was a part of IPS issue, so cant change another laptop
  • egydiocoelhoegydiocoelho ACE Posts: 66,201 Trailblazer
    But is your notebook still within the RMA deadline with the seller? You may be able to exchange for another identical model.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VarvarosVarvaros Member Posts: 1 New User
    Just picked up an Acer Nitro 5 2020 edition and mine is exactly the same .. from day dot ... Went back and the display model was exactly the same.Seems to line up where the microphone is ... Maybe screws are to tight ? It's annoying but only visible on dark scenes.  
  • TheGamerYaNeedTheGamerYaNeed Member Posts: 1 New User

    I bought the Acer Nitro 5 2020 edition with the AMD Ryzen 5 + Nvidia Gtx 1650 about a month ago and this is the backlight bleed.
  • ChongintonChonginton Member Posts: 1 New User

    I want to ask....what is this, is this bleeding or something?? it will gradually disappear after a while. The shape is from the previous application/software on the screen.
Sign In or Register to comment.

Who's Online1.6K

brummyfan2
brummyfan2
egydiocoelho
egydiocoelho
Francisco_mendoza
Francisco_mendoza
freezz
freezz
IVAN_PC
IVAN_PC
Milip
Milip
Mitzeus
Mitzeus
Pradeep42
Pradeep42
ralppp
ralppp
sheed
sheed
Stefeboii
Stefeboii
terrapeft
terrapeft
Tethys
Tethys
TF21045
TF21045
thanes
thanes
TiagoSM
TiagoSM
TOURTY
TOURTY
+1.6K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements


Put your skills and not your eyesight to the test with the Nitro XV2's protective VisionCare technology. Be the best: https://acer.co/34PnwIA

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 4182

Total Points:7517

Total Accepted Answers: 375