Blackscreen on startup

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Answers

  • Sarang said: sometimes a thing is happening where there is no predator logo just black screen display off , and laptop boots straight upto windows , how do i fix this and yes i unchecked no gui option in msconfig Try disabling fastboot in the bios and also continue with fast startup in the disabled power options. Can you send some pictures showing the bios settings?

    Sarang said:
    I guess it fixed issue . thanks
    And one more thing i got bsod saying store data structure corruption . i looked it up on google and found that it is caused by faulty ram stick . so i tried all kind of tests like windows memory diagnosis and memtest 86 but found no errors . i also tried to update drivers and ran sfc scan through cmd but no errora were found . bsod happened after playing a game for like 3 hours . i dont know if it again gonna happen or not . i just wanna ask you if i have worry about hardware or i am good to go
    What is the bsod code error?
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  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    ''store data structure corruption''  bsod error code . but it is not happening no more
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    Answer ✓
    But does the black screen problem still occur?
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  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    nope, it doesn't. thanks for helping me out. 
  • It would be interesting for you to mark as resolved only the answer that helped you to solve the black screen problem.
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  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    agghhhh, the issue happened again . the event viewer shows = crash dump initialisation failed
  • I think it is a problem related to ram. How do you check if the same problems occur with another ram?
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  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    I don't think the problem is related to ram cause I ran memtest86 overnight and didn't get a single error. I also tried the windows memory diagnostic tool and again didn't get any error . i think throttlestop is causing this issue .i dont know if it is really .
  • In that case, what happens when you disable throttlestop?
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  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    I cannot disable it , i mean i can but the thing is this laptop gets really so i have to undervolt and downclock it to run it at bareable temperatures. I think that i7 8750h is not meant for underclocking that why i get a blackscreen and reseting cmos fix it. I really don't know if that's the case. I have to do 3d modeling for office like almost everyday that's why i can't disable it . this laptop gets too hot because temp. Outside is sitting around 40 degree celcius . if you have any other suggestions please let me know it would be very helpful . Thanks
  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    I mentioned downclocking not over clocking
  • Does the same problem occur when you run the profile made available by the red-sand colleague? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
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  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    sorry , imma bit late , but remember when i told you that i reseted the cmos battery by opening the laptop . 2 days ago i opened bios ad guess what fastboot was enabled . so i disabled it . it is not happened till now . but sometimes it boots straight into the os no predator logo
  • Can you send some pictures of all the bios settings? Also, does the same problem occur when you turn on the notebook with the lition battery disconnected?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    These are the bios settings

  • Sarang
    Sarang Member Posts: 51 Troubleshooter
    sorry i didnt realised photos were upsidedown
  • There is an option that we have not tried to modify:
    a) press windows + r on windows and type msconfig. Then go to system startup and activate safeboot;
    b) restart windows;
    c) go to uninstall or change a program and uninstall the program from optane memory and intel rapid storage and restart windows;
    d) then, go to the bios and change the sata mode to ahci;
    e) disable safe boot and restart windows;

    Check if the problem with the display still occurs.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Sarang Store data structure corruption Bsod
    This can be caused by a bad driver but also from several hardware issues like a faulty RAM module, a power supply issue, overheating of a component, or running something beyond its limits (overclocking typically)

    Run memtest and check your ram for any errors


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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    egydiocoelho that might work but lets see im pending more for a ram issue or the os itself that needs a fresh install :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/