Helios 300 overheat while charging but no application running.

Monumonium47
Monumonium47 Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
Hello. I have had this laptop for almost a year now and recently my laptop at started overheating while charging, but not as hot when not charging. GPU temps go upto 80 degrees C even though I'm just browsing and not doing any intensive task. CPU also goes upto 90 degrees C, but im not doing anything on the laptop. 

Answers

  • What is the exact model of the notebook? Example AN515-51-75KZ. Did this heating issue occur after any windows update? Have you checked this topic, if your notebook is not under warranty? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Monumonium47
    Monumonium47 Member Posts: 6

    Tinkerer

    What is the exact model of the notebook? Example AN515-51-75KZ. Did this heating issue occur after any windows update? Have you checked this topic, if your notebook is not under warranty? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    The model is PH-315-52-54KG. I haven't really noticed if it happened after windows update, but I noticed it recently after driver updates. I also had switched the GPU power saving options in nvidia control panel to "prefer max performance" because i was getting very low clock speeds and stutters. But even if i change it back the chargin 
  • Have you checked the red-sand link too?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)