Laptop disconnects while gaming Aspire 5 A515-51G

YashSDR
YashSDR Member Posts: 3 New User
edited September 2020 in Aspire Laptops
I own an Acer Aspire 5 A515-51G laptop with the following configuration:
I5 8th Gen
Nvidia MX150 GPU
Win 10 x64 latest build
8 ram.
Non-removable battery
1TB SSD

The issue I'm facing is whenever I start playing games, the charger keeps connecting and disconnecting every few minutes. This issue doesn't arise in regular usage but only during gaming. The problem started a few weeks ago but it was very minor at that time, maybe once or twice a day. However, off late, it keeps happening every few minutes into the game. Every time it disconnects, I've to remove the pin and put it back in. This is not restricted to any one game but happens to all.
Things I've done so far:
  1. Changed the AC adapter, it's an original one with the same output and everything as supplied by Acer with the laptop
  2. Ran extensive GPU stress tests to see if it's a GPU issue but the issue didn't arise during any GPU stress test.
  3. Clean reinstall of drivers.
I'm really at my wit's end now as to what can be done without sending it to the service centre.

Answers

  • VinuVPMV
    VinuVPMV Member Posts: 44 Devotee WiFi Icon
    Hi @YashSDR ,
    Have you tried resetting battery ?
    If not try as per this link : https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If problem still persist try this

    1. Press windows button or got to start
    2. Type Device manager
    3. Go to Device manager expand Batteries
    4. Right click Microsoft ACPI-compliant Control 
    5. Go to properties tab
    6. Uninstall the driver in Driver tab
    7. Restart the device
    Windows will automatically install the driver.

    Please try these and update your comments.

    Click yes and close the post if you find the answers appealing.
    Did this answer your question?  Please leave a "Like" and choose "yes" if i did. 
    If you need more help from dont forget to add me in your concern using "@VinuVPMV" without quotes.

    Thanks for your valuable time, Enjoy the Acer family.

    My device : Acer Nitro 5 AN515-43
    My ex-device : Acer Aspire 5 A315-53

  • YashSDR
    YashSDR Member Posts: 3 New User
    VinuVPMV said:
    Hi @YashSDR ,
    Have you tried resetting battery ?
    If not try as per this link : https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If problem still persist try this

    1. Press windows button or got to start
    2. Type Device manager
    3. Go to Device manager expand Batteries
    4. Right click Microsoft ACPI-compliant Control 
    5. Go to properties tab
    6. Uninstall the driver in Driver tab
    7. Restart the device
    Windows will automatically install the driver.

    Please try these and update your comments.

    Click yes and close the post if you find the answers appealing.
    Hi, yes I've done both the above-mentioned steps but to no success. The problem is still the same. 
  • YashSDR
    YashSDR Member Posts: 3 New User
    VinuVPMV said:
    Hi @YashSDR ,
    Have you tried resetting battery ?
    If not try as per this link : https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If problem still persist try this

    1. Press windows button or got to start
    2. Type Device manager
    3. Go to Device manager expand Batteries
    4. Right click Microsoft ACPI-compliant Control 
    5. Go to properties tab
    6. Uninstall the driver in Driver tab
    7. Restart the device
    Windows will automatically install the driver.

    Please try these and update your comments.

    Click yes and close the post if you find the answers appealing.
    Hi, yes I've done both the above-mentioned steps but to no success. The problem is still the same. 
  • Exynos__
    Exynos__ Member Posts: 1 New User
    hey i also got this problem on my acer aspire 5 . i dont know why this thing happen during gaming only. if i do cpu or gpu stress test the charger just work fine. have u find the solution for it?
  • sevenwells
    sevenwells Member Posts: 4 New User
    I had this same problem, and I tried pretty much everything, new charger, changing power outlet, resetting battery, reinstalling drivers, but nothing worked until I removed the bottom cover and removed and placed back the charging port, and after that, the problem got much less frequent but it quickly got as bad as it was again. Did the same thing a couple more times before I bought a new charging port, and yep, that's fixed it completely.

    TLDR try wiggling the charging port, if it helps, replace it