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    • The keyboard and touchpad are not working. Aspire Switch 10 E

    Member Posts: 15

    Tinkerer
    edited November 2023 in 2020 Archives
    I am aware this is a very common issue but I did not come across a solution for aspire switch 10 E. I have been try to figure it our for months now. I have tried linux distros too. Any help would be appreciated :)

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    Answers

    • ACE Posts: 98,343 Trailblazer
      Can you provide the exact model? Example SW3-013P-55VH.
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • ACE Posts: 35,857 Trailblazer
      edited May 2020
      It's actually not very common, it's just that there are a lot of those models in the wild. :) If yours isn't working in Windows and in Linux that sounds more like a hardware issue than a driver problem. Open it and check to make sure all the cables are well seated...
      Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
    • Member Posts: 15

      Tinkerer
      I don't think that it is a hardware issue because at first, it worked for a couple of minutes in between, and when I reset the PC but now it has completely stopped. I will definitely open it and check. 
    • Member Posts: 15

      Tinkerer
      egydiocoelho said:
      Can you provide the exact model? Example SW3-013P-55VH.
      The model number is Acer Switch 10E SW3-016.

    • ACE Posts: 98,343 Trailblazer
      Have you checked the latest version of the bios here? https://www.acer.com/ac/en/US/content/support-product/6032?b=1
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      I have installed the latest version of bios. I have installed all the drivers from the website. 
    • ACE Posts: 98,343 Trailblazer
      Does the problem still remain?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      egydiocoelho said:
      Does the problem still remain?
      yes. switch 10 has a firmware update for the keyboard dock to start working again. Is there a similar solution for my version?
    • ACE Posts: 98,343 Trailblazer
      What installs the driver platform? https://global-download.acer.com/GDFiles/Driver/Platform Drivers/Platform Drivers_Intel_2.0.0.1067_W10x64_A.zip?acerid=636205020912662129&Step1=NOTEBOOK&Step2=ASPIRE SWITCH&Step3=SW3-016P&OS=ALL&LC=pt&BC=ACER&SC=PA_3
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      edited June 2020
      egydiocoelho said:
      What installs the driver platform? https://global-download.acer.com/GDFiles/Driver/Platform Drivers/Platform Drivers_Intel_2.0.0.1067_W10x64_A.zip?acerid=636205020912662129&Step1=NOTEBOOK&Step2=ASPIRE SWITCH&Step3=SW3-016P&OS=ALL&LC=pt&BC=ACER&SC=PA_3

      would this work on linux or should I switch back to windows?
    • ACE Posts: 98,343 Trailblazer
      The drivers will only work on windows. Check if this video helps you:
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      I've tried that, didn't work for me.
    • ACE Posts: 98,343 Trailblazer
      Does this model have a function called touchpad in the bios? Did this model come with windows or linux installed?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      edited June 2020
      egydiocoelho said:
      Does this model have a function called touchpad in the bios? Did this model come with windows or linux installed?

      No function related to touchpad in the bios. It comes with windows installed. 
    • ACE Posts: 98,343 Trailblazer
      OK! But do you have windows or linux installed?
      rishabh23 said:
      show previous quotes

      would this work on linux or should I switch back to windows?

      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      egydiocoelho said:
      OK! But do you have windows or linux installed?
      show previous quotes

      i have linux installed currently.

    • ACE Posts: 98,343 Trailblazer
      I don't have much experience with linux. But have you verified this information? https://gist.github.com/franga2000/2154d09f864894b8fe84
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      egydiocoelho said:
      I don't have much experience with linux. But have you verified this information? https://gist.github.com/franga2000/2154d09f864894b8fe84


      Today, I switched back to windows, a mod version. I have installed the  platform driver but no luck. I also opened the keyboard but it looked fine to me. It detects the keyboard being attached and removed. It also adds a device - super speed usb hub. I don't know what is the problem.
    • ACE Posts: 98,343 Trailblazer
      As you returned to windows, try to install this driver: https://global-download.acer.com/GDFiles/Driver/Platform Drivers/Platform Drivers_Intel_2.0.0.1067_W10x64_A.zip?acerid=636205020912662129&Step1=NOTEBOOK&Step2=ASPIRE SWITCH&Step3=SW3-016P&OS=ALL&LC=pt&BC=ACER&SC=PA_3
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 15

      Tinkerer
      I have installed that. I installed all the drivers from the website.
      egydiocoelho said:
      As you returned to windows, try to install this driver: https://global-download.acer.com/GDFiles/Driver/Platform Drivers/Platform Drivers_Intel_2.0.0.1067_W10x64_A.zip?acerid=636205020912662129&Step1=NOTEBOOK&Step2=ASPIRE SWITCH&Step3=SW3-016P&OS=ALL&LC=pt&BC=ACER&SC=PA_3

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