Acer Aspire v5-573g Windows 10 loses camera device

Caesum
Caesum Member Posts: 24 Networker
edited October 2023 in 2020 Archives
I have been having this problem for some time now, I believe for over a year maybe? My camera worked well back in Windows 8.1 days, but in Windows 10 it seems something went a bit off. My Windows seem to be constantly losing connection with the HD WebCam. I have noticed that in case of Skype, when it loses connection with the camera it also says that "OpaqueMixedReality" camera is used instead. I don't have any other camera device so I don't know what this is. Does anyone know how to fix this? It is so annoying having lectures only to find out Windows has randomly decided to switch from real camera to an imaginary one lol.

Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)

---------------------<br>Video Capture Devices<br>Number of Devices: 1<br>---------------------<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FriendlyName: HD WebCam<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Category: Camera<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SymbolicLink: \\?\usb#vid_1bcf&pid_2c54&mi_00#6&3bcbbf7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Location: Front<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Rotation: 0<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: Microsoft<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HardwareID: USB\VID_1BCF&PID_2C54&REV_0006&MI_00,USB\VID_1BCF&PID_2C54&MI_00<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverDesc: USB Video Device<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverProvider: Microsoft<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverVersion: 10.0.18362.815<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverDateEnglish: 6/21/2006 00:00:00<br>&nbsp;&nbsp;&nbsp; DriverDateLocalized: 6/21/2006 12:00:00 AM<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service: usbvideo<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Class: Camera<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ProblemCode: No Problem<br>&nbsp; BusReportedDeviceDesc: HD WebCam<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Parent: USB\VID_1BCF&PID_2C54\5&7ac70e9&0&3<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverProblemDesc: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UpperFilters: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; LowerFilters: WdmCompanionFilter<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ContainerCategory: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SensorGroupID: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MFT0: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DMFT: n/a<br>&nbsp;&nbsp;&nbsp; CustomCaptureSource: n/a<br>&nbsp; DependentStillCapture: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp; EnablePlatformDMFT: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DMFTChain: n/a<br>&nbsp;EnableDshowRedirection: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp; FrameServerEnabled: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AnalogProviders: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ProfileIDs: n/a


Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Can you check which camera drivers appear here and if any drivers appear as a hidden device?
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  • Caesum
    Caesum Member Posts: 24 Networker
    Hey, there's only HD Webcam present even with 'show hidden devices'



  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Try enabling the camera here:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Caesum
    Caesum Member Posts: 24 Networker
    The camera is already on there.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Does this "opaque mixed reality" program show up somewhere to uninstall?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Caesum
    Caesum Member Posts: 24 Networker
    edited June 2020
    Nothing like that seems to show up in the apps and features. That being said I had it installed at one point exactly because of the above camera issue. I thought that maybe I could turn it on/off from there, but nope so I have uninstalled it.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Have you checked if any "opaque" services or programs are enabled here:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Caesum
    Caesum Member Posts: 24 Networker
    Checked under O, M and R and there's nothing like Opaque or Mixed Reality. A real wonder really, idk why Windows 10 sometimes sees that random OpaqueMixedReality device!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited June 2020
    Check if this link helps you: https://answers.microsoft.com/en-us/skype/forum/all/why-does-the-camera-keeps-dropping-out-from-my-end/3a621c1f-9c16-44b7-ad40-4f48ef4a9cef
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

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