Acer Aspire v5-573g Windows 10 loses camera device

Caesum

I have been having this problem for some time now, I believe for over a year maybe? My camera worked well back in Windows 8.1 days, but in Windows 10 it seems something went a bit off. My Windows seem to be constantly losing connection with the HD WebCam. I have noticed that in case of Skype, when it loses connection with the camera it also says that "OpaqueMixedReality" camera is used instead. I don't have any other camera device so I don't know what this is. Does anyone know how to fix this? It is so annoying having lectures only to find out Windows has randomly decided to switch from real camera to an imaginary one lol.

Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)

---------------------<br>Video Capture Devices<br>Number of Devices: 1<br>---------------------<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FriendlyName: HD WebCam<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Category: Camera<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SymbolicLink: \\?\usb#vid_1bcf&pid_2c54&mi_00#6&3bcbbf7&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Location: Front<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Rotation: 0<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: Microsoft<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HardwareID: USB\VID_1BCF&PID_2C54&REV_0006&MI_00,USB\VID_1BCF&PID_2C54&MI_00<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverDesc: USB Video Device<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverProvider: Microsoft<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverVersion: 10.0.18362.815<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverDateEnglish: 6/21/2006 00:00:00<br>&nbsp;&nbsp;&nbsp; DriverDateLocalized: 6/21/2006 12:00:00 AM<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service: usbvideo<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Class: Camera<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ProblemCode: No Problem<br>&nbsp; BusReportedDeviceDesc: HD WebCam<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Parent: USB\VID_1BCF&PID_2C54\5&7ac70e9&0&3<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DriverProblemDesc: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UpperFilters: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; LowerFilters: WdmCompanionFilter<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ContainerCategory: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SensorGroupID: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MFT0: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DMFT: n/a<br>&nbsp;&nbsp;&nbsp; CustomCaptureSource: n/a<br>&nbsp; DependentStillCapture: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp; EnablePlatformDMFT: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DMFTChain: n/a<br>&nbsp;EnableDshowRedirection: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp; FrameServerEnabled: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AnalogProviders: n/a<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ProfileIDs: n/a

Commodore_1995#

Can you check which camera drivers appear here and if any drivers appear as a hidden device?

Caesum

Hey, there's only HD Webcam present even with 'show hidden devices'

Commodore_1995#

Try enabling the camera here:

Caesum

The camera is already on there.

Commodore_1995#

Does this "opaque mixed reality" program show up somewhere to uninstall?

Caesum

Nothing like that seems to show up in the apps and features. That being said I had it installed at one point exactly because of the above camera issue. I thought that maybe I could turn it on/off from there, but nope so I have uninstalled it.

Commodore_1995#

Have you checked if any "opaque" services or programs are enabled here:

Caesum

Checked under O, M and R and there's nothing like Opaque or Mixed Reality. A real wonder really, idk why Windows 10 sometimes sees that random OpaqueMixedReality device!

Commodore_1995#

Check if this link helps you: https://answers.microsoft.com/en-us/skype/forum/all/why-does-the-camera-keeps-dropping-out-from-my-end/3a621c1f-9c16-44b7-ad40-4f48ef4a9cef