a515-54G Legacy camera with 12 year old drivers, not compatible with Windows Hello Face.

Puraw
Puraw ACE, Member Posts: 14,025 Trailblazer
edited October 2023 in 2020 Archives

My brand new Aspire 5 a515-54G came with a “HD User Facing” USB camera and 12 year old Microsoft generic drivers. Windows Hello Face feature requires an IR camera found in newer middle-high end laptops (Acer Support does not offer any camera drivers for my model). The very old camera drivers (not UWD compatible) probably cause issues even when disabled when shutting down (Hibernate/Hybrid) corrupting Sysmain and Hiberfil.sys used by (default) Windows Fast Startup feature (Event error 6008, 29 and warning 360): My reliability monitor has not been above 5.0 yet (10 = reliable) since the date of purchase February 10, 2020. Windows Hello Face has been around for over 3 years now and latest Windows laptops should have fully compatible W10 devices and UWD drivers. I will be stuck till my next laptop with Event ID 360 warnings (already have hundreds) that can only be fixed (new rule) with GPedit, unfortunately most Acer laptops come with Windows10 Home (no GPedit) and I have given up on Fast Startup.

Bottom line; no Fast Startup possible without crashing, no Windows Hello Face, erratic system, Intel WIFI Offload/Lso errors, outdated Intel GPU drivers (not UWD), a 25 watt GeForce MX250 GPU card that I will never use (no applications and requires AC power), fair speakers (low volume), Very slow 1 TB Sata-1 HDD (no SSD),  only 4GB memory and maximum 5 hours battery life (specs state 11 hours) and my Winsat rating is only 5.0 (I expected 8-9). Should I spend a few hundred bucks more on 16GB SODIMM, an SSD and upgrade Windows OS but still stuck with the old camera and Realtek speakers?

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    If within the vendor's RMA policy period, you should return it ASAP for a refund or exchange on a system that supports HelloFace if that's what you really want.  Jack E/NJ

    Jack E/NJ

  • Himaanshu
    Himaanshu Member Posts: 6

    Tinkerer

    The camera is not working with any video meeting/conferencing softwares or services. I am so disappointed. Please do something..
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Please start your own thread and specify your full model number. If this is a new laptop still under warranty, you must contact ACER service through this link http://www.acer.com/worldwide/

    Jack E/NJ

    Jack E/NJ