Predator Laptop doesn't Turn On

Paperronni
Paperronni Member Posts: 17 Troubleshooter
edited November 2023 in 2020 Archives
Can anyone help me in this Problem?

I bought my laptop 2 months ago but in this day my laptop doesn't turn on,but yesterday it works fine .but today the laptop wont open, I tried the 10-13 sec battery reset a lot of times but nothing happens and when I flip the laptop I hear faint high pitch note located at the middle of the Laptop. Is there anything to fix this problem? I want to go to the Acer Service Center but due to ECQ I cant go out.

Thanks in Advance Acer Community!

 Acer Predator Helios 300 PH315-52-770P

 i7-9750h
 1660Ti
 512 GB SSD + 1TB HDD
 16GB RAM (2666 MHz)

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    This is where the processor is installed:

    What you can do is verify that the heatsink is properly aligned, but do not remove it, as you may lose your hardware warranty. The ideal is to send it to the Acer service center. 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ColoradoJ
    ColoradoJ Member Posts: 9

    Tinkerer

    Answer ✓
    if you are comfortable opening the case you can check my thread-

    https://community.acer.com/en/discussion/600941/need-help-with-power-on-issue-helios-300-ph315-52-78vl-just-got-it-back-from-acer

    tl;dr open it up, unplug the battery and plug it back in.

    I just had to do this AGAIN on my laptop today...
«1

Answers

  • Do the power and battery leds turn on or blink? What happens when you hold down the XCVD keys and press the power?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    Do the power and battery leds turn on or blink? What happens when you hold down the XCVD keys and press the power?
    The battery led is Turn On but the Power Led is Turn Off. I do the XCVD and Power but nothing happens.
  • Do the power leds turn on or blink? Have you ever tried to swap out rams memories for slots? Can you record a video of the problem and post it on youtube?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    Do the power leds turn on or blink? Have you ever tried to swap out rams memories for slots? Can you record a video of the problem and post it on youtube?
    The power led doesnt turn on or blink, I cant open it because its still on warrany. I have no choice but to wait till the ECQ ends. Thanks Anyway.
  • I know you've tried to reset the battery. But now do it like this:
    a) with the notebook turned off completely, disconnect the power adapter;
    b) then press the power button for 12 seconds. Also try resetting the rtc battery by pressing the power for 10 seconds:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    I know you've tried to reset the battery. But now do it like this:
    a) with the notebook turned off completely, disconnect the power adapter;
    b) then press the power button for 12 seconds. Also try resetting the rtc battery by pressing the power for 10 seconds:

    I tried this method but sadly nothing happens, but when I do this method the faint high pitch sound disappeared but still its not turning on. I want to open the laptop but like I said It still have warraty so I cant open it. Thanks Anyway for Helping me.
  • Is your notebook still under warranty? Have you already opened your notebook to check for something disconnected?
    About high pitch note, is it audible in a video recording?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    Is your notebook still under warranty? Have you already opened your notebook to check for something disconnected?
    About high pitch note, is it audible in a video recording?
    Yes Sir my Notebook is still on warrty and about the high pitch note its not audible on recordings and you'll hear it if you're near at the bottom of the laptop.
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    Heres my Video after doing the RTC and EC Reset, still nothing happens it not turning on.

    https://www.youtube.com/watch?v=DYoAW4iAs6w&feature=youtu.be
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    I tried his suggestion but when I tried the method still nothing happens. I think the problems is the mainboard itself I think, I hope not.
  • Do you know if at some point, windows update tried to update the bios? Also, have you already opened the notebook, to verify that the keyboard and battery connector are connected correctly?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    Do you know if at some point, windows update tried to update the bios? Also, have you already opened the notebook, to verify that the keyboard and battery connector are connected correctly?
    The windows update doest try to update bios and I want to open the laptop if all commectors are connected properly but im kinda scared to open it because I might broke the warranty sticker. Im not good at removing sticker so its kinda difficulty for me. But I'll try if I can.
  • What I wanted to know is, before the problem occurred, if the windows update performed an improper update of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    What I wanted to know is, before the problem occurred, if the windows update performed an improper update of the bios?
    Nothing really happens when updating windows update its fine before and after updating.
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    @egydiocoelho

    I open my laptop and none of them are disconnected in my opinion here a vid inside my laptop

    https://www.youtube.com/watch?v=AiqtvmO0gLw&feature=youtu.be

    And I hear faint high pitch note somewhere here.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    This is where the processor is installed:

    What you can do is verify that the heatsink is properly aligned, but do not remove it, as you may lose your hardware warranty. The ideal is to send it to the Acer service center. 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Paperronni
    Paperronni Member Posts: 17 Troubleshooter
    @egydiocoelho

    Thanks for helping . I think the really problem is the hardware itself, The last option is to send it to Acer Service Center. Thank You Sir!
  • you are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ColoradoJ
    ColoradoJ Member Posts: 9

    Tinkerer

    Answer ✓
    if you are comfortable opening the case you can check my thread-

    https://community.acer.com/en/discussion/600941/need-help-with-power-on-issue-helios-300-ph315-52-78vl-just-got-it-back-from-acer

    tl;dr open it up, unplug the battery and plug it back in.

    I just had to do this AGAIN on my laptop today...