Acer predator helios 300 G3-571 battery does not charge, orange light blinks when plugged in

2

Answers

  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    I've tried that step and it sounds like I am having the same issue as the other person. I have updated my Bios to the current one. Its just so annoying. 
  • Have you tried to disconnect and reconnect the lithium battery?
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  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    Yes. 

    I have disconnected the battery and replaced it with a new one and tried that repeating the above steps. 

    Ive updated the bios. Swapped out chargers. Tried new battery with old charger and new charger. Tried old battery with new charger and old charger.

    Uninstalled the battery drivers after each test. Placed tape on the memory door to make sure that button stays down. 
  • Does the problem still remain?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    Does the problem still remain?
    yes it does
  • Have you checked that this battery reset button is locked down?

    The correct thing is that this button must be free and not blocked.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    I have and the button is free. The connection is secure and no issues with the port. The reset button moves up and down perfectly. 
  • I find this voltage strange in 6.338v:

    Check here, as it is on my notebook:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    I find this voltage strange in 6.338v:

    Check here, as it is on my notebook:

    I found that very odd as well. I went back to the old power adapter and its the same showing in that program. I have it plugged directly into the wall at work. I get the same exact reading at work and at home. 
  • You said this "I have disconnected the battery and replaced it with a new one and tried that repeating the above steps."
    Does the new battery have the same voltage as the old battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    This is the new battery. I replaced the charging port as well. There is no damage to the port internally either. 
  • Does the new battery have the same voltage as the old battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    Does the new battery have the same voltage as the old battery?
    yes it does
  • Does updating the bios to version 1.22 fix the problem? https://www.acer.com/ac/pt/BR/content/support-product/7213?b=1
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    I have updated it a while ago and problem still exist 
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    edited February 3
    Dont know if it will help but my helios 500 had problem with charging It wouldnt charge while plugged in (battery light was blue) the battery % wasnt going up and while playing it was going down and while my power adapter was disconnected battery light was blinking orange and because I had that 3 years acer warrenty I sent it back for repair and now Im waiting to get mainboard replaced. So maybe your mainboard is [Sensitive Content]

    [Edited the thread to hide sensitive content]
  • It is a little complicated to say whether the problem is on the motherboard or not. It could be a problem with the power adapter, the dc-in jack connector, the battery, or the motherboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    I am starting to believe it is the motherboard that is causing all of this issue honestly. I have changed out everything else and did as many updates as possible. Sadly I am out of warranty for my laptop and I saw a motherboard replacement to be very expensive. I'm starting to see others post battery issues as well, making me think this is a grander issue. 
  • What happens when you disconnect the lithium battery and the rtc battery from the cmos, to reset the bios parameters?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • buglou18
    buglou18 Member Posts: 26 Troubleshooter
    Nothing changes sadly when I do that. 
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