Preparing to reset my computer - I have removed my personal stuff - what else do i need deal with?

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Answers

  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    >>> But it reset to a newer version.>>>

    1909 is obviously not the factory version via the ALT+F10 cold boot reset method. This to me suggests that the hidden ACER factory recovery partition has somehow been overwritten and no longer as a valid factory version. Has a clean generic Win10 install ever been tried on this machine since it can render the hidden factory partition useless? Jack E/NJ    

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
    >>> But it reset to a newer version.>>>

    1909 is obviously not the factory version via the ALT+F10 cold boot reset method. This to me suggests that the hidden ACER factory recovery partition has somehow been overwritten and no longer as a valid factory version. Has a clean generic Win10 install ever been tried on this machine since it can render the hidden factory partition useless? Jack E/NJ    
    Oh.  I tried the ALT+F10 reset.  But the RESET option wasn't in there.  Under TROUBLESHOOT, the options were as they were when I first started this journey - and didn't include a RESET.  It included something like restore back to a previous point.  But not the full RESET.  To get to reset, I started and shut down the computer 3 times, then went into another menu where it gave me the option to do the full reset.  

    I don't know if a clean generic Win10 install has been done. I did have techs work on it a couple of times trying to fix this problem, but no one ever did anything that interfered with my installed programs and settings so I assume it wasn't a factory reset.  
  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    BTW, I did also use the reset button on the back of the computer - with a paper clip.  Don't know if that would have an effect on the factory reset?  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    The ALT+F10 cold boot factory reset ( NOT CONNECTED TO THE INTERNET NOR ALLOWING IT TO CHECK FOR UPDATES) should've yielded  Win10 version 1809 or earlier based on your machine's manufacturing date. Accordingly, if ALT+F10 reset yielded 1909, it can't be the original factory version.  If this is the case and you want the original factory 1809 or earlier install, you can purchase the original factory erecovery USB or DVD from the ACER store based on your machine's serial number id (SNID) About $50. https://store.acer.com/en-us/extended/recovery/ Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    so if the ALT-F10 button isn't leading me to a factory reset option, then it's not there right?  
    You know, I was doing all this so I can figure out if I need to buy a new computer or it can be fixed by fiddling.  ACER offers an extended warranty option (for software problems only) for like $240/2 years.  Then they can go in remotely and fix this.  But, then I lose the $ if they tell me its a screwed computer.  What do you think?  
    And BTW, my previous computer - Lenovo V570 had some very similar problems!  And nobody was ever able to figure out the problem with that.  I started to try to do a factory reset on that one too and am also not finding the factory reset options on that one...  Techs have worked on both and not found the source.  But seems connected I think.  
  • What happens is that if you updated windows 1909, even if you reinstall windows by pressing alt + f10, it will not be possible to return to version 1809. It is a lock made by microsoft.
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  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    edited May 2020
    @RJ27 claims the reset yields 1909.  >>>BTW, I did the reset, without being wired to the internet and with wifi disabled.   
    And just checked VERSION - and it is still Windows 10. Version 1909.  OS Build 18363.815.  c 2019>>>

    I suspect that somewhere in the recent past, a generic Win10 1909 install was somehow made using Microsoft's media creation tool. It apparently has changed the original hidden ACER recovery partition. He claims system protection was turned on before he connected to the internet so there should have been an automatic restore point created in ControlPanel's restore point app after he connected for a few weeks. @RJ27 Are you absolutely sure you ran Winver before connecting and still got 1909??? Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
     Are you absolutely sure you ran Winver before connecting and still got 1909??? Jack E/N
    I reset this numerous times, so I don't know what Winver it was before my first reset.  I think I ran Winver after 1 or 2 resets.  

  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    You wrote this earlier the last time you did an ALT+F10 reset. >>>BTW, I did the reset, without being wired to the internet and with wifi disabled. And just checked VERSION - and it is still Windows 10. Version 1909.  OS Build 18363.815.  c 2019>>>

    The question is when you just checked the version (that's when you run Winver), and found that it was still 1909, were you still disconnected when you checked?  Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
    The question is when you just checked the version (that's when you run Winver), and found that it was still 1909, were you still disconnected when you checked?  Jack E/NJ
    Yes.  I was still disconnected.  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    edited May 2020
    Well then, at this point, I see no harm in doing as @egydiocoelho suggests. A complete fresh clean generic Win10 1909 installation using Microsoft's USB media creation tool since you apparently can't get back to the ACER 1809 version anyway without purchasing it from the ACER store. https://www.microsoft.com/en-us/software-download/windows10

    However the generic version can't be used to rule in or rule out a hardware problem if the issue remains. As mentioned before, only the original ACER factory version can do that best.

    Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    ok.  I'll try the clean generic win10 1909 installation.  Then get the 1809 if that doesn't work.  
    I also have to do the same with my Lenovo (which is windows 7 but since 7 is no longer supported, needs to be upgraded to 10).  Trying to get that working so I have a backup  so this is not so disruptive to my work.  Much appreciated!  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    >>> also have to do the same with my Lenovo (which is windows 7 but since 7 is no longer supported, needs to be upgraded to 10). >>>

    I recommend dual booting LinuxMint Cinnamon 19.3. Easily set up to have the same look, feel, function, & stability of Win7. All my Windows machines --- including Win8x & Win10---- now default boot to Cinnamon because it also has full access to everything in all the Windows partitions. So I keep pulling personal files out of the Windows partition in just about any kind of app like Office365 word or speadsheet formats and into Cinnamon to work on them when I need them. No more Windows update hassles.   :) Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    Thanks I will look into that - but I fear it may be more difficult for a novice like me to operate in a different operating system - and I have to be able to sync with colleagues working on the MS Office Platform.  

    One strange twist I've noticed in Outlook, even when everything seems to be working ok (though with CPU spikes in the background), and I save a draft document - when I go back to it, the 'most recent copy' is the most unedited one.  It says at top "This is the most recent version, but you made changes to another copy.  Click here to see the other versions.'  And when I click, it opens a stack of other versions and the last one is the most recent.

    Plus, I am noticing that some folders of documents (in One Drive) are missing files - I don't think I am just being paranoid (though that is possible) - but some docs that I had written and emailed are now missing.  I don't know how deep that problem is, but clearly disturbing.  

    Will keep you posted after I try the various resets.  

    And if all else fails, I may have to switch to MAC!  Thanks.  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    >>>and I save a draft document - when I go back to it, the 'most recent copy' is the most unedited one.>>>

    That sometimes happens when you try to save an edited file to a cloud drive. But then don't give it enough time to actually save the whole edited file before switching or moving on to another task. Sometimes you get a warning. Sometimes not. Sometimes you don't notice the warning. The edited file can thus be truncated or cut short. It's not all there anymore and can't be retrieved. Thus lost in the cloud, so to speak. Saving to a cloud drive on the web can be dicier than saving to a local HDD or SSD. You can be fooled into thinking you've saved something, only to find out later that the save wasn't really completed.  Jack E/NJ

    Jack E/NJ