Preparing to reset my computer - I have removed my personal stuff - what else do i need deal with?

24

Answers

  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    No. They look like they all would load on startup. And since you don't know what they are, you probably don't use them like visual basic. If you later find that you do or want to, you can always also add them in later. Some of these outlook bells and whistles will likely constantly use the CPU for checking things and slow things up. Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    Thanks Jack - I've done all those steps.  Ad rebooted.  Will give it an hour to see how it plays out.  Much appreciated! - RJ
  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
    No. They look like they all would load on startup. And since you don't know what they are, you probably don't use them like visual basic. If you later find that you do or want to, you can always also add them in later. Some of these outlook bells and whistles will likely constantly use the CPU for checking things and slow things up. Jack E/NJ
    Hi Jack - I'm back after testing/working for several days - but the problems persist.  I thought it was better for a minute.  But, now it obviously has the same problems.  Symptoms are: racing sound of processor or fan (seems to cycle every couple of minutes and rises to 80-100% CPU use), mouse lags, typing lags.  And after the computer sleeps, it either doesn't start up or Outlook freezes (today after lunch, when I went back to my email I saw the message "not responding" at top.  Everything was scrubbed so even outlook is new.  And everything was done from the cloud.  So, nothing's been put on the computer except well known programs (outlook, ms office, spotify).  And the only antivirus is windows defender.  I removed the auto loaded Norton.  And I removed all docs.  The only docs I access are through One Drive.  Very much appreciate your help on this though!  Any clue where to turn next? -RJ
  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    BTW, here' are some examples of what is running when it surges
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    Let's see what you have  enabled under TaskManager's startup tab. Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
    Let's see what you have  enabled under TaskManager's startup tab. Jack E/NJ
    This is what's on there.  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    WindowsExplorer not responding is not good especially after a reset. Please follow direction in this link to re-do the ALT+F10 factory reset. Please note any differences between these instructions and how your machine responds. Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    Wow.  Again?  Is there nothing else to check before I do that?  Need a weekend to set it back up after a reset.  So, will have to wait till Saturday.  But anything else I can do before that?  Uff.  Thanks. 
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    The only suggestion at this point is to try to reduce the number of programs and tasks that you're trying to run/load at the same time. You've got chrome, outlook, edge, excel, word, spotify and sometimes multiple sub-tasks in each all loaded into RAM. 80% of RAM is being used. Only 20% leftover for other tasks you may do on the fly. Chrome seems to be a big and variable RAM hog and may tip the scales into freezing from time to time when, for example, you try to open one more tab. Jack E/NJ

    Jack E/NJ

  • You can disable all of these services and then enable each service individually until you find the problem:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    You can disable all of these services and then enable each service individually until you find the problem:

    Thanks egydiocoelho - but there are like 50 services there - and I had just reinstalled windows.  I don't need any of them to run windows?  Prob is it is not immediately evident that the computer is racing - it slows over time, so it would take a while just to test one of them.  Are there any that are known to cause this kind of problem (slowing, freezing, lagging)?  Thanks much. 
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    First just try to limit the ones you yourself have started. Like opening up too many tabs in the  Chrome browser. Or have 30 emails opened up at the same time in Outlook. This all chews of RAM. And your task manager is showing an extraordinarily high RAM usage across the board. Jack E/NJ 

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
    The only suggestion at this point is to try to reduce the number of programs and tasks that you're trying to run/load at the same time. You've got chrome, outlook, edge, excel, word, spotify and sometimes multiple sub-tasks in each all loaded into RAM. 80% of RAM is being used. Only 20% leftover for other tasks you may do on the fly. Chrome seems to be a big and variable RAM hog and may tip the scales into freezing from time to time when, for example, you try to open one more tab. Jack E/NJ
    I've removed Dropbox from startup which i don't use often.  And I've defaulted my web browser to chrome.  so EDGE shouldn't come on.  But, in general the computer should be able to handle all those programs no?  Could this be a hardware problem - or something with my ACER computer?  Is it necessarily software?  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    >>>But, in general the computer should be able to handle all those programs no?>>>

    Keep an eye on RAM usage in task manager. These aren't necessarily RAM-hog programs that are loaded at Windows startup. These are RAM-hog programs that you yourself started when you were already in Windows. Take a look at RAM usage immediately after booting. Then take a look at it an hour or two after you start working. When RAM usage starts to hover around 80% or more ( which your's is doing from looking at the pdfs you posted) you're probably going to have a higher risk of freezing. Chrome in particular can use gobs of RAM if you insist on leaving 5 or 6 tabs open when you're only switching between 2 or 3. RAM usage can add up over the course of the day if too many tasks are all loaded at the same time in RAM. Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    So I'm looking into CHROME TASK MANAGER AND SEE THAT 39 pages are eating up RAM, but I only have a few open.  So, I went into CHROME and did a few things - reset it and disabled the HARDWARE ACCELERATION (so it wouldn't run GPU - which was eating up tons of RAM)
    To reset in CHROME - from an open Chrome page, I went to Menu (3 dots in top right corner) - Settings - Advanced - Reset and cleanup - Restore settings to their original defaults.  That seems to have stopped the racing.  
    To disable HARDWARE ACCELERATION in CHROME:  Menu (3 dots) - Settings - Advanced - System - UNSELECT "Use hardware acceleration when available".  I also unselected "Continue running background apps when Google Chrome is closed"

    That may or may not explain why Outlook was crashing.  But so far, so good!  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    >>> But so far, so good!   >>>

    Thanks. Keep us posted. Watch for RAM usage creep. Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
    >>> But so far, so good!   >>>

    Thanks. Keep us posted. Watch for RAM usage creep. Jack E/NJ
    Well, the slowness came back - so I am now going to remove Chrome altogether and not reload it and see if that fixes it.  
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    Was it using a lot of RAM again? Jack E/NJ

    Jack E/NJ

  • RJ27
    RJ27 Member Posts: 55 Troubleshooter
    JackE said:
    Was it using a lot of RAM again? Jack E/NJ
    Yes, it was using more RAM, and racing the fan. 
    So, I removed CHROME and am now working on FIREFOX.
    But, problems persist.  
    It is no longer racing like it was - seems almost normal. 
    Occassionally, there is a short delay, lagging when I am typing or moving the mouse.  But it passes momentarily. 
    But when it goes to sleep, (for more than a couple of minutes), it doesn't wake up. 
    So then, I have to press the power button to actually turn it off completely.  And then press the power button to turn it on again. 
    Incredibly disrupting.  
    Not sure what to do next.  And still have the question re whether this is a hardware problem or software.  Wonder if there is any way to test that? 
    Attached is an image of the Task Manager - CPU is usually at 1-5%, then every 60 seconds it goes to 50% ish.  But only momentarily.  That doesn't seem to be a problem.  But attaching a screen shot of that here. 
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    >>>And still have the question re whether this is a hardware problem or software.  Wonder if there is any way to test that?  >>>

    Perhaps the best way to rule in or rule out a hardware problem is a full remove everything ALT+F10 cold boot factory reset from the hidden ACER recovery partition. But when you tried this before, (  https://community.acer.com/en/discussion/comment/838548/#Comment_838548  ) it didn't seem to yield the same recovery options as in the video below. You might want to try it again anyway. Jack E/NJ



    Jack E/NJ