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Preparing to reset my computer - I have removed my personal stuff - what else do i need deal with?
Answers
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I did find a way to clear what was blocking me from getting in - I think once I figured out that they were looking for the Windows Password, I was able to get in. And I did do the 'Reset this PC' and did the 'Remove everything' option - so the only thing that got reloaded on the laptop was Windows, and MS Office. All docs and pictures are in One Drive. Everything else was scrubbed. So, any reason to do it again?0
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BTW. I've gone ahead and am doing the full reset again. Leaving nothing. Will let you know what happens. Thanks!0
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well, I did it - and reloaded MS Office.
And the first time it went to sleep, it wouldn't come back on. What happens is the screen is black and the keyboard is lit up, so I know it's still on. It should come on when I touch a key, but it doesn't. So I have to press the on/off button to turn it off. Then again to turn it on. I set it to not go to sleep, so I can keep working uninterrupted. But, that's just a patch. Other solutions?
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Was wifi disconnected when you reset? If not, open ControlPanel. Search 'restore point'. Click 'create a restore point' in left pane. Is SystemProtection turned on in the box that pops up? If not, press WIN+R. Enter 'winver'. What version numbers do you see? Jack E/NJ
Jack E/NJ
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Thanks Jack - I created a restore point.
System Protection is turned on.
When I looked at winver:
Version 1909 (OS Build 18363.815)
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BTW - additional problems cropped up:
Outlook is now unstable and I only get like 15 minutes on it before it says "not responding' at top - and no outlook pages work. I can continue to work on word tho. When outlook is on it was sometimes sucking up alot of RAM.
Re wifi - I've been working on a plugged connection through all of this - so don't even know.
Another side issue: is in the beginning, I reset the battery or computer by sticking a paper clip in the back of the computer. And since then, the battery hasn't worked. Must be plugged in... Don't know what that's about, but assumed I'd tackle it after solving the rest.0 -
>>>Version 1909 >>>Aye!!! Too late. Unfortunately, your factory reset is already history. You apparently were wire-connected at the end of the reset. So 1909 was able to slip in there and wipe out the factory reset. If SystemRestore wasn't turned on immediately after the reset and before you were wire connected, 1909 didn't create it's own automatic restore point. Jack E/NJ
Jack E/NJ
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yeah. I was wire connected on both resets. but regardless the reset should result in a better operating computer no?JackE said:>>>Version 1909 >>>Aye!!! Too late. Unfortunately, your factory reset is already history. You apparently were wire-connected at the end of the reset. So 1909 was able to slip in there and wipe out the factory reset. If SystemRestore wasn't turned on immediately after the reset and before you were wire connected, 1909 didn't create it's own automatic restore point. Jack E/NJ0 -
Sorry no. We're trying to rule in or rule out a hardware issue. That's done by a remove everything reset to the original ACER factory-installed Win10 version at the time that you acquired the machine. Not 1909.If the machine works well on the original ACER factory Win10 version, probably 1809 or earlier, then the hardware is likely OK. If an 1909 update messes it up again, then we know it's a software issue and can be reversed and temporarily blocked until a fix is found but only if SystemProtection is turned on BEFORE you connect to the net.Jack E/NJ
Jack E/NJ
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for what it's worth, here is what it looks like with outlook open, but nothing no email open). And Office open. And a couple word docs and excel docs. plus 5 Microsoft edge docs. nothing else. Seems to range from 15-95% like that.0
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Woops. Didn't know that.JackE said:If the machine works well on the original ACER factory Win10 version, probably 1809 or earlier, then the hardware is likely OK. If an 1909 update messes it up again, then we know it's a software issue and can be reversed and temporarily blocked until a fix is found but only if SystemProtection is turned on BEFORE you connect to the net.Jack E/NJ
So, does that mean that the HARDWARE is OK?
And, can I find out what the version was at factory setup? And restore to the same version? Or something else?0 -
>>>So, does that mean that the HARDWARE is OK? >>>Only if it works OK on the factory setup Win10 version number.>>>And, can I find out what the version was at factory setup? >>>The laptop's manufacturing date should be on the UPC label on the box it originally shipped in. From there we get an idea of what factory Win10 version was on the machine. Guaranteed it's NOT 1909. The only other way it's easily done is immediately after a reset before connecting with the 'winver' command. You might also be able to decipher the factory Win10 version by downloading and running Nirsoft's Produkey freeware.Jack E/NJ
Jack E/NJ
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The likely ACER factory Win10 version is 1803 on the hidden ACER recovery partition. That's the only version we can use to rule in or rule out a hardware issue. Unfortunately, this means another ALT+F10 reset WITHOUT being connected to the net until after SystemProtection can be turned on. Jack E/NJ
Jack E/NJ
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ok. thanks again. will have to wait till the weekend to reset again. this is my only work computer!
btw, I jumped over to Windows Community to see what their take on this problem was from their perspective. Got a very involved response there. Your's sounds simpler at least.
But what do you make of this approach? https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00 and http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/clean-reinstall-windows-10-upgradefactory-oem/1c426bdf-79b1-4d42-be93-17378d93e587 ?0 -
The first approach you can try after the ALT+F10 1803 factory reset if it doesn't resolve the hardware vs software issue. The second approach is a Microsoft generic Win10 clean install, Not the same as an ACER-specific Win10 clean factory install. Not only are the device drivers different, but many of the Win10 system files are different that may not play nice with the proprietary ACER hardware. If it were mine, I'd first try the ALT+F10 1803 factory reset disconnected from the net. Then go from there. Jack E/NJ
Jack E/NJ
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Hi Jack - so, I did the reset - full erase of everything. I set up windows and removed norton. and restarted. then after it went to sleep and I came back to the computer - same problem as before. keyboard was lit up showing that computer was on. screen was black. screen wouldn't come on when I pressed buttons. so, i pressed the power button to turn the computer off. and then pressed power to put it back on. not a good sign. thoughts?0
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BTW, I did the reset, without being wired to the internet and with wifi disabled.
And just checked VERSION - and it is still Windows 10. Version 1909. OS Build 18363.815. c 20190 -
This still does not indicate a hardware problem. But it can be a problem in the bios, in the video card drivers and also in the windows itself.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho
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ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
If you see the steps taken above I have now reset the computer 3 times. We were trying to get back to the factory setting and windows version. But it reset to a newer version. Anyways any recommended next steps?egydiocoelho said:This still does not indicate a hardware problem. But it can be a problem in the bios, in the video card drivers and also in the windows itself.0
