recovery failure SPIN SP513-52N-55NV

valteritaly
valteritaly Member Posts: 4 New User
edited November 2023 in 2020 Archives
Heylà,
My SPIN 5 is broken.
This is what happened:
first of all everything was going good, I use Skype everyday with inbuilt mic/sound.
Yesterday I inserted a smartphone earphone/microfone into the external mic jack. Sound is good, mic doesn't function. So I extract my aural earphone and sound was good but internal mic was gone.
After this I installed new sound driver downloaded from ACER site.
After reboot PC stopped, windows doesn't start. Blue screen.
So, I try to soft restore pc by pc restore program, but it doesn't funciotn. Then I find an access by usb HBCD-PE emergency boot disk and backedup all my files from internal SSD.
The I try hard restore, without no success.
Now. What to do?
Maybe I can I delete partition from SSD and reinstall windows from a fresh USB windows 10 downloaded from MS site?
any help is welcome.
thanks.


Answers

  • billsey
    billsey ACE Posts: 35,268 Trailblazer
    It's unlikely the headphones caused the problem, more likely it's coincidence. Did you happen to capture the error message from the blue screen? One solution is as you suggest, just reinstall from scratch, but it'd be nicer to know what went wrong. I'm guessing the headset wasn't the right type, the wrong type does work right for the mic because the ground and mic signals are reversed. What probably happened there was Windows thought it should use that mic, and when you unplugged it it didn't switch back to the builtin mic. At that point you could have told Windows to use the internal mic and you would have been good to go.
    So anyway, get on another system and create a Windows install flash drive. You can do that from the Microsoft website and either use their Media Creation Tool or just download the ISO and use Rufus to create the drive. Once you have the drive ready go into your BIOS and make sure the boot menu is enabled and that secure boot is turned off. Boot from the install drive and when it gets to the point in setup where it asks you which partition to install to have it delete all existing partitions and install into the unallocated full drive. That forces it to rebuild all the special partitions used in the boot process.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • valteritaly
    valteritaly Member Posts: 4 New User
    billsey said:
    ... more likely it's coincidence.
    Yes, I know, a bad coincidence.


     Did you happen to capture the error message from the blue screen?
    Actually,I don't care 

    One solution is as you suggest, just reinstall from scratch,...

    Yes, this is what I'm going to do.

    So anyway, get on another system and create a Windows install flash drive. You can do that from the Microsoft website and either use their Media Creation Tool or just download the ISO and use Rufus to create the drive. Once you have the drive ready go into your BIOS and make sure the boot menu is enabled and that secure boot is turned off. Boot from the install drive and when it gets to the point in setup where it asks you which partition to install to have it delete all existing partitions and install into the unallocated full drive. That forces it to rebuild all the special partitions used in the boot process.

    I'm afraid  that I'll use a standard windows 10 on a laptop. I don't know if there are some special customizations in Acer Spin 5 o.s.
    I'll try to install the new os in the old partition without changing other partitions dimension and content. I use Rufus and an usb os downloaded from MS site 
    .
  • valteritaly
    valteritaly Member Posts: 4 New User
    windows stop code: critical process died

  • billsey
    billsey ACE Posts: 35,268 Trailblazer
    That typically mean you are either running into a hardware error or there are corrupted drivers it's trying to use. Try doing the install from scratch instead of using the existing files and then download any missing drivers from the Acer support site. You will no longer have any of the pre-installed apps from Acer and the affiliates, but you should be back up and running at least. If the install fails giving you the same error then it's likely hardware and we'll have to dive in deeper. Since the first symptom was just a missing mic, I really think it being hardware is a slim chance.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • valteritaly
    valteritaly Member Posts: 4 New User
    windows reinstalled from USB. Documents recovered. Since now all is good.
    Mic is working again.
    Maybe next week I'll update all drivers from Acer. Now I need pc as it is for a job.