recovery failure SPIN SP513-52N-55NV

valteritaly

Heylà,
My SPIN 5 is broken.
This is what happened:
first of all everything was going good, I use Skype everyday with inbuilt mic/sound.
Yesterday I inserted a smartphone earphone/microfone into the external mic jack. Sound is good, mic doesn't function. So I extract my aural earphone and sound was good but internal mic was gone.
After this I installed new sound driver downloaded from ACER site.
After reboot PC stopped, windows doesn't start. Blue screen.
So, I try to soft restore pc by pc restore program, but it doesn't funciotn. Then I find an access by usb HBCD-PE emergency boot disk and backedup all my files from internal SSD.
The I try hard restore, without no success.
Now. What to do?
Maybe I can I delete partition from SSD and reinstall windows from a fresh USB windows 10 downloaded from MS site?
any help is welcome.
thanks.

billsey

It's unlikely the headphones caused the problem, more likely it's coincidence. Did you happen to capture the error message from the blue screen? One solution is as you suggest, just reinstall from scratch, but it'd be nicer to know what went wrong. I'm guessing the headset wasn't the right type, the wrong type does work right for the mic because the ground and mic signals are reversed. What probably happened there was Windows thought it should use that mic, and when you unplugged it it didn't switch back to the builtin mic. At that point you could have told Windows to use the internal mic and you would have been good to go.

So anyway, get on another system and create a Windows install flash drive. You can do that from the Microsoft website and either use their Media Creation Tool or just download the ISO and use Rufus to create the drive. Once you have the drive ready go into your BIOS and make sure the boot menu is enabled and that secure boot is turned off. Boot from the install drive and when it gets to the point in setup where it asks you which partition to install to have it delete all existing partitions and install into the unallocated full drive. That forces it to rebuild all the special partitions used in the boot process.