Acer predator helios 300 turned off out of nowhere and do not turn on again! Single LED keyboa blink

LucasTomita
LucasTomita Member Posts: 29 Troubleshooter
edited November 2023 in 2020 Archives
H e l p

Link to the video of the notebook:
It turned off out of nowhere when I was playing a game, then it simple died all it does is this weird blink!

I have:

- Removed the RAM and put it back again.
- Pressed the power buttom for 60s and waited a few minutes.
- Pressed the battery buttom behind the notebook with a clip for 5 seconds and waited a few minutes.
- Removed the battery and put it back again.
- Pressed the power for 60s without the battery.
- Cried a lot

The notebook has around a year of use, mostly for 3d modeling, rendering and gaming.

The temperature was hot I don't know exactly how much tho.

I had undervolted around -0.115v.

It happened once a month or two ago but did not stopped working like now.

Its possible that the undervolt causes any problems?


Answers

  • What is the exact model? example g3-572-58vh. Is it still under warranty? Does this model have this button?
    Nitro AN515-51 DESLIGANDO SOZINHO - Pgina 4  Acer Community
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  • LucasTomita
    LucasTomita Member Posts: 29 Troubleshooter
    G3-572-75L9
    No warranty.
    No buttom
  • I would start by disconnecting all hardware and testing each one individually. I would also check out this video:
    But remember it may not be the same problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • LucasTomita
    LucasTomita Member Posts: 29 Troubleshooter
    Thanks for trying to help... I am not good with computers, was hoping for an easy fix, unlucky I guess, gonna try to find someone to repair it...
  • I would try to reset the battery:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LucasTomita
    LucasTomita Member Posts: 29 Troubleshooter
    I already did this
    I also tried again to:

    - Remove the battery, click power 60 seconds, replug it and try to turn the computer on.
    *Same result just a LED blink

    - Remove the battery, plugged the charger, tried to turn the computer on.
    *No answer from the computer not even the LED

    Makes me even more worried!
    (The charge was 100% when the computer turned of out of nowhere)
  • I would start by checking if the power adapter provides 19v with a multimeter. I would also press some keys on the keyboard and without releasing them, I would press the power button, to check if the notebook turns on when pressing several keys.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LucasTomita
    LucasTomita Member Posts: 29 Troubleshooter
    I dont have a multimeter to check, but, if that was the problem what would be the solution?

    Notebook blink once as always even when lots of keys are pressed.

    I tried plugging my fan table and it turns on for a few secs when I turn on the notebook, but it shuts down right after with the notebook
  • LucasTomita
    LucasTomita Member Posts: 29 Troubleshooter
    *I was using the right USB slots, I tried with the left one (the 3.0 port I think, idk) and it keeps the table fan on, if I try to use all the notebook energy in the battery would that change anything?
  • eu irei lhe ajudar no tópico em português.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)