Big trouble in random occations (black screen and no responding)

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Jorjais0117
Jorjais0117 Member Posts: 32 Enthusiast WiFi Icon
edited November 2023 in 2020 Archives
I'm having big problems with my Helios 300 (PH317-52-74UL). This problems started 8 months ago, I've been searching solutions but none of them have worked.

The issue is that at random moments the laptop just doesn't work, sometimes the screen goes black slowly, the sound doesn't works and there is no response of any type, or sometimes the screen pauses and the sound doesn't work, again. In either cases the laptop just stops working and doesn't response to any command then, the only way is shutting it down by force.

I have all updates. I check my CPU, GPU, RAM and memory constantly, all of them seems to be working well, the temperature isn't high, but for some reason the laptop doesn't stops failing, it happens mostly when playing, but it can also happen seeing Netflix or even just opening Google Chrome. I'm very mad because there are like hundreds of solutions, but none of them have worked.

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