Big trouble in random occations (black screen and no responding)

Jorjais0117
Jorjais0117 Member Posts: 32 Enthusiast WiFi Icon
edited November 2023 in 2020 Archives
I'm having big problems with my Helios 300 (PH317-52-74UL). This problems started 8 months ago, I've been searching solutions but none of them have worked.

The issue is that at random moments the laptop just doesn't work, sometimes the screen goes black slowly, the sound doesn't works and there is no response of any type, or sometimes the screen pauses and the sound doesn't work, again. In either cases the laptop just stops working and doesn't response to any command then, the only way is shutting it down by force.

I have all updates. I check my CPU, GPU, RAM and memory constantly, all of them seems to be working well, the temperature isn't high, but for some reason the laptop doesn't stops failing, it happens mostly when playing, but it can also happen seeing Netflix or even just opening Google Chrome. I'm very mad because there are like hundreds of solutions, but none of them have worked.

Best Answer

Answers

  • Jorjais0117
    Jorjais0117 Member Posts: 32 Enthusiast WiFi Icon
    Update: I've never touched anything related with the BIOS, if there is a solution upadating BIOS I would be glad to hear it.
  • GAMING6698
    GAMING6698 ACE Posts: 7,742 Pathfinder
    Answer ✓
    @Jorjais0117 connect your wifi 
    Click on window icon search cmd then right on it and open as administrator
    Now,copy and paste this Command 

    DISM.exe /Online /Cleanup-image /Restorehealth

    After completing above command type this command ↓

    sfc /scannow

    After completing both commands restart system and check if problem solved 
    Commands will take some time 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Jorjais0117
    Jorjais0117 Member Posts: 32 Enthusiast WiFi Icon
    @Jorjais0117 connect your wifi 
    Click on window icon search cmd then right on it and open as administrator
    Now,copy and paste this Command 

    DISM.exe /Online /Cleanup-image /Restorehealth

    After completing above command type this command ↓

    sfc /scannow

    After completing both commands restart system and check if problem solved 
    Commands will take some time 
    Thanks! It works way better than before!