Graphics card not detected in triton 500, Does updating bois help with this.

emonhaze
emonhaze Member Posts: 13

Tinkerer

edited November 2023 in 2020 Archives
Hello everone, I own acer predator triton 500 PT515-51
I have come across bluescreen while playing games like 3/4 times. The games i was playing were farcry 4, doom 2016 and assassin's creed syndicate. While playing doom the game started crashing after 6/7 hours of gameplay. And after this graphics card is not being detected.
I have bios 1.05 and after looking at some post i came to a conclusion of updating it to the lastest bios 1.13. I want to know if this is a good solution and should i update the bios. Is this a problem people are facing. 
It has rtx 2060 gpu if thats a useful information.
Please help me what should i do here?

Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer

    I did the changes execpt for the installing a new windows part when playing AC origins like 20 mins in game crashed and when trying to reopen the game the my laptop showed me a bluescreen and after the restart the graphics card is not being detected. I turned my device off for 2 misn and turned it on again and it started detecting the gpu. Will i have to reinstall a new windows for this to work properly
  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer


    @egydiocoelho here is a video of me playing world war z and 5 mins in this happens. Not just this game butt all games that i have played so far i am facing this problem. I bought this like 2 months ago and it it just now having this problem for like 3/4 days 
    https://youtu.be/Z_QBlIGvxao
  • In addition, are all services enabled?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer

    In addition, are all services enabled?

    Yeah they are enabled.

  • What happens when you reset the battery? 
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer

    What happens when you reset the battery? 
    https://youtu.be/NfhgnxUJoZo
    I have done this multiple times. This is only a temporary fix.
  • OK! Have you updated the video card firmware?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer

    @eyydiocoelho yes I have already updated the video card firmware as well.
  • What happens when you reinstall windows by pressing alt + f10?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer

    I haven't tried reinstalling windows. I might do that after the lock down ends in my area, i need to get a new usb drive for that. And what do you mean by pressing alt + f10 during windows installation.
  • Press alt f10 before logo Acer for reinstall the operational system
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer

    Thanks for the info, I did all the changes except "reinstalling the windows" part. I will run some tests with a few games and see how these changes will affect my device and if it fixes it.
  • emonhaze
    emonhaze Member Posts: 13

    Tinkerer

    Thanks for the info, I did all the steps except "reinstalling the windows" part. I will run some tests with few games and see how these changes will affect my device.