Graphics card not detected in triton 500, Does updating bois help with this.

Hello everone, I own acer predator triton 500 PT515-51
I have come across bluescreen while playing games like 3/4 times. The games i was playing were farcry 4, doom 2016 and assassin's creed syndicate. While playing doom the game started crashing after 6/7 hours of gameplay. And after this graphics card is not being detected.
I have bios 1.05 and after looking at some post i came to a conclusion of updating it to the lastest bios 1.13. I want to know if this is a good solution and should i update the bios. Is this a problem people are facing.
It has rtx 2060 gpu if thats a useful information.
Please help me what should i do here?

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Commodore_1995#

Check this topic first: https://community.acer.com/en/discussion/586750/if-you-are-having-issues-with-your-nvidia-card-read-this-triton-500/p1

emonhaze

egydiocoelho said:

Check this topic first: https://community.acer.com/en/discussion/586750/if-you-are-having-issues-with-your-nvidia-card-read-this-triton-500/p1

I did the changes execpt for the installing a new windows part when playing AC origins like 20 mins in game crashed and when trying to reopen the game the my laptop showed me a bluescreen and after the restart the graphics card is not being detected. I turned my device off for 2 misn and turned it on again and it started detecting the gpu. Will i have to reinstall a new windows for this to work properly

emonhaze

@egydiocoelho here is a video of me playing world war z and 5 mins in this happens. Not just this game butt all games that i have played so far i am facing this problem. I bought this like 2 months ago and it it just now having this problem for like 3/4 days
https://youtu.be/Z_QBlIGvxao

Commodore_1995#

In addition, are all services enabled?

Image: https://us.v-cdn.net/6029997/uploads/editor/tl/4s6kojbx9c13.png

emonhaze

egydiocoelho said:

In addition, are all services enabled?

Yeah they are enabled.

Commodore_1995#

What happens when you reset the battery?

https://youtu.be/NfhgnxUJoZo

emonhaze

egydiocoelho said:

What happens when you reset the battery?
https://youtu.be/NfhgnxUJoZo

I have done this multiple times. This is only a temporary fix.

Commodore_1995#

OK! Have you updated the video card firmware?

emonhaze

@eyydiocoelho yes I have already updated the video card firmware as well.

Commodore_1995#

What happens when you reinstall windows by pressing alt + f10?

emonhaze

I haven't tried reinstalling windows. I might do that after the lock down ends in my area, i need to get a new usb drive for that. And what do you mean by pressing alt + f10 during windows installation.

Commodore_1995#

Press alt f10 before logo Acer for reinstall the operational system

emonhaze

egydiocoelho said:

Check this topic first: https://community.acer.com/en/discussion/586750/if-you-are-having-issues-with-your-nvidia-card-read-this-triton-500/p1

Thanks for the info, I did all the changes except "reinstalling the windows" part. I will run some tests with a few games and see how these changes will affect my device and if it fixes it.

emonhaze

egydiocoelho said:

Check this topic first: https://community.acer.com/en/discussion/586750/if-you-are-having-issues-with-your-nvidia-card-read-this-triton-500/p1

Thanks for the info, I did all the steps except "reinstalling the windows" part. I will run some tests with few games and see how these changes will affect my device.

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