PH315-52. Helios 300 (2019) touchpad sudden slow down

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Answers

  • ahmedfayez
    ahmedfayez Member Posts: 21 Troubleshooter
    I did , and still the problem exists  :'(
  • What happens when you update the bios? Remember that it is a risky procedure.
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  • ahmedfayez
    ahmedfayez Member Posts: 21 Troubleshooter
    I have posted a comment , but it was ereased due to connection. Anyway, I have done it , yet the problem exists :( 
  • OK! What happens when you change the touchpad to basic in the bios?
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  • ahmedfayez
    ahmedfayez Member Posts: 21 Troubleshooter
    edited March 2020
    I donwloaded the updates from the website , and simply installed it , or you mean something else ? and why it is risky , please i need to understand
  • I was referring to the bios update. Have you checked if updating the bios solves the problem? Remember that updating the bios is risky.
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  • ahmedfayez
    ahmedfayez Member Posts: 21 Troubleshooter
    Yes , i meant the bios updates, i i d update it... Yet, Haven't checked if the settings changed or not
  • You probably already did that. However, what happens when you decrease the touchpad's sensitivity and speed?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • ahmedfayez
    ahmedfayez Member Posts: 21 Troubleshooter
    I did try it , i feel none of change, between the most sensitive and the least sensitive 
  • Ok Check if the same problem occurs, changing the sata mode to ahci. To do this, enable safe boot:

    Then, restart windows and uninstall the optane driver and intel rapid storage. Then restart windows and change sata mode to ahci no bios.
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                                                     egydiocoelho Trailblazer
     
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  • ahmedfayez
    ahmedfayez Member Posts: 21 Troubleshooter
    can you explain what does this do ?
  • It will change the sata mode to ahci. Consequently, windows will install another driver for the sata controller. So, it would be you to check if in ahci mode, the problem with the touchpad remains.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • yubhav
    yubhav Member Posts: 1 New User
    The motion of the cursor when using the touchpad lags with heaviness ( works but sth like slow mo ) and it returns to normal after a while. My model is PH315-52.
    this exact same thing is happening with me. I have predator helios 300 2021 with i7 10th gen. even though it happens for about a minute or so after 3-4 hours but it's still a little concerning. have you found any solution?
  • @yubhav what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    I have also been facing the same issue for more than 2 years with my Triton 300 PT315-51.
    I tried everything possible like, changing drivers, clean reinstall of OS and also when it's in warranty, i even had the touchpad replaced. But to my utter bad luck the new one also have the same issue. And I finally gave up.

    Here are some things which I noticed, it happens when adapter is connected. Again not as soon as I connect, it will start to lag after a few seconds of connecting the adapter. And If i leave the laptop idle for a few minutes, then it'll work fine for several seconds and again starts to lag.

    I have even installed MacOS (don't ask me how, I don't remember now 😂). And faced the same issue with MacOS as well. And i remember like i faced the same in Ubuntu also.

    One more thing I noticed is, when I use 180w adapter which is of my friend's laptop, I didn't faced that issue. I just tried it for several minutes only. Not sure what it could have resulted if I use it for more time.
  • sdzshn3 said:
    I have also been facing the same issue for more than 2 years with my Triton 300 PT315-51.
    I tried everything possible like, changing drivers, clean reinstall of OS and also when it's in warranty, i even had the touchpad replaced. But to my utter bad luck the new one also have the same issue. And I finally gave up.

    Here are some things which I noticed, it happens when adapter is connected. Again not as soon as I connect, it will start to lag after a few seconds of connecting the adapter. And If i leave the laptop idle for a few minutes, then it'll work fine for several seconds and again starts to lag.

    I have even installed MacOS (don't ask me how, I don't remember now 😂). And faced the same issue with MacOS as well. And i remember like i faced the same in Ubuntu also.

    One more thing I noticed is, when I use 180w adapter which is of my friend's laptop, I didn't faced that issue. I just tried it for several minutes only. Not sure what it could have resulted if I use it for more time.
    A bad power adapter can interfere with the touchpad. Does the lag also occur when you use the notebook on battery power only?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • misiubts19
    misiubts19 Member Posts: 1 New User
    Great help, thank!



  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    sdzshn3 said:
    I have also been facing the same issue for more than 2 years with my Triton 300 PT315-51.
    I tried everything possible like, changing drivers, clean reinstall of OS and also when it's in warranty, i even had the touchpad replaced. But to my utter bad luck the new one also have the same issue. And I finally gave up.

    Here are some things which I noticed, it happens when adapter is connected. Again not as soon as I connect, it will start to lag after a few seconds of connecting the adapter. And If i leave the laptop idle for a few minutes, then it'll work fine for several seconds and again starts to lag.

    I have even installed MacOS (don't ask me how, I don't remember now 😂). And faced the same issue with MacOS as well. And i remember like i faced the same in Ubuntu also.

    One more thing I noticed is, when I use 180w adapter which is of my friend's laptop, I didn't faced that issue. I just tried it for several minutes only. Not sure what it could have resulted if I use it for more time.
    A bad power adapter can interfere with the touchpad. Does the lag also occur when you use the notebook on battery power only?


    Hi. Yes. The lag occurs when I use on battery power too. But it's very rare/ the lag time is very less.