Heat problem

Roby_Aliv
Roby_Aliv Member Posts: 39 Troubleshooter
edited December 2023 in 2020 Archives
Hi, so my problem is that for about a week now when i play games on my laptop it heat more than he was before and now the temps are critics

cordialy

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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
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  • Roby_Aliv
    Roby_Aliv Member Posts: 39 Troubleshooter
    Answer ✓
    Thanks for trying to help me but what can I do with this

Answers

  • What is the exact model? Example AN515-51-75KZ.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Roby_Aliv
    Roby_Aliv Member Posts: 39 Troubleshooter
    The model is an515-53
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    And what are the temperatures you are experiencing 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Roby_Aliv
    Roby_Aliv Member Posts: 39 Troubleshooter
    The temps get over 90 when I play heavy cpu games
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Roby_Aliv
    Roby_Aliv Member Posts: 39 Troubleshooter
    Answer ✓
    Thanks for trying to help me but what can I do with this
  • It is a table of temperatures published by Acer. have you checked the link?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Roby_Aliv said:
    Hi, so my problem is that for about a week now when i play games on my laptop it heat more than he was before and now the temps are critics

    cordialy
      Hi, sorry to hear about your issue. Find the temperature information of your unit below.

                Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.

           If in case if the unit is still hot, check the links below and  contact the Acer support in your location.
      The first link consists of support in English and the second link consists of support in French. 
     1) English - https://www.acer.com/ac/en/CA/content/service-contact
     2) French - https://www.acer.com/ac/fr/CA/content/service-contact

         I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
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  • Roby_Aliv
    Roby_Aliv Member Posts: 39 Troubleshooter
    So the components can resist to 98 degree without damage? But even when it’s not this hot the pc thermal throttle and it lag a lot 
  • In my opinion, I consider 98ºc quite high. I suggest you check the link that I sent.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Roby_Aliv
    Roby_Aliv Member Posts: 39 Troubleshooter
    Thank you i tried it and it worked!
  • You are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)