Mode

Acer Registration Site Down?

Member Posts: 1 New User
edited February 2018 in Members Lounge
I'm trying to register my laptop. Its not working.

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Comments

  • Member Posts: 13

    Tinkerer

    I've been trying for a week now. The registration page won't load, just get a blank white screen. Also the 'my acer' page does the same.I had to call to register the Chromebook that I'd just purchased from Costco.com. They told me the warranty date had started in January and that I had just 2 months of warranty left. I had to send them a screenshot of my e-receipt to prove the purchase date and got an email with the updated correct date a couple days later. Bunch of ***** just to register a brand new machine. It's a little foreboding and I hope I don't ever need real support in the future. Good luck with yours!
  • ACE Posts: 18,413 Trailblazer
    @rwm
     can you please check it?
    I'm not an Acer employee.
  • Member Posts: 13

    Tinkerer

    okay.... the 'my acer' page loads now..... don't know who or how that happened... whatever. But now the problem is the Chromebook that I had registered by email doesn't show on the 'my products' page..... what next? 
  • Member Posts: 13

    Tinkerer

    NEVER MIND... I just registered it again. Apparently the purchase date was just updated but it wasn't registered. Very poor and vague customer service.
  • Member Posts: 20 Networker
    blender.....Have fun with your new Chromebook as my 3 year old Acer Chromebook, is fast and connects to Wi-Fi, DSL,  5G at home.  At slower connection speeds say, 5Mbps, it is still fast enough.  

  • Member Posts: 1 New User
    When I click on registration, I'm sent back to log in. I can't register my new acer aspire E 
  • Member Posts: 1 New User
    Same thing happens to me... When I click on register a product, I'm sent back to log in.  I can't register my new acer monitor.  
  • Newbie Posts: 4,453 Guru

    Hello everyone,

     

    Please confirm if the problem continues to occur?

     

    To my understanding it’s been solved and I been unable to replicate it on my end.

     

    I await for comments,

     

    Best regards, 
    Acer-Manny
  • Member Posts: 2 New User
    Acer-Manny,

    Trying to "Confirm My New Acer Product Registration" via the link sent to me in an email for my new Acer Swift.  Keep getting the message "Sorry, the system is not available at the moment. Please try again later."

  • Member Posts: 1 New User
    FortFun said:
    Acer-Manny,

    Trying to "Confirm My New Acer Product Registration" via the link sent to me in an email for my new Acer Swift.  Keep getting the message "Sorry, the system is not available at the moment. Please try again later."

    I'm getting this issue too. Has anyone managed to fix it yet?
  • Newbie Posts: 4,453 Guru
    Hi FortFun and moonsandbees,

    Can a screenshot be sent via PM for follow up?

    Also, what is the link that your clicking on for registration?

    Thanks,
    Acer-Manny
  • Member Posts: 14

    Tinkerer

    "Sorry, the system is not available at the moment. Please try again later."

    me too.  Here is the link from the email:

    http://t.acer-mail.com/c/2001030/3266/39506874/1/cAirDroid Web7-NRzm9FG4wWBcKYl_VmKiQ008xEL-Uq62jdC7rehRgRhxx5HY8oSd3eeDzJQ5MSZKRaTS4OxPxlqaTu54Zd5yqJ5MQYU6E8QRq3t5bBuI

    Here is a link to the error page:

    https://account.acer.com/sso/error/unavailable

    Here is a screenshot:


  • Newbie Posts: 4,453 Guru
    Hi WacoJohn,

    I am sorry to hear that you're experiencing issues, can you please send me a private message with the serial number of your product to better assist you?

    Thanks in advance,
    Acer-Manny
  • Member Posts: 14

    Tinkerer

    Just now msged you with the requested info.   Thank you.
  • Member Posts: 1 New User
    This is ridiculous. Why is it so hard to register my computer? Why can't I talk to a rep instead of a recording that doesn't help? Smh.
  • Newbie Posts: 4,453 Guru
    DarrylF1 said:
    This is ridiculous. Why is it so hard to register my computer? Why can't I talk to a rep instead of a recording that doesn't help? Smh.
    Sorry DarrylF1, what number are you trying to call, you can also contact us via chat Click to Chat. Are you getting an error when trying to register your unit on our site?

    Acer-Manny
  • Member Posts: 1 New User

    Hello @Acer-Manny_Retired i am trying to register my new laptop but it always throwing some error while registering "Sorry, the system is not available at the moment. Please try again later." is acer site is down?

  • Member Posts: 2 New User

    i am also having problems with registration for my new acer aspire7

  • Member Posts: 2 New User

    @ChaityaPanchal me also having this type of problem ??? i got it yesterday from flipkart

  • Member Posts: 3 New User

    Same here when trying to register Acer Nitro lap top


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