The printer had worked for my Acer Aspire, laptopsprinter suddenly stopped printing wirelessly

Richie1027 · March 2020

Been printing wirelessly to HP officejet pro 6960 for 1.5 years. The printer had worked for my Acer Aspire, my Ipad, my wifes HP computer and a generic desktop.

It suddenly stopped printing about a month ago. A signal is sent (you can hear the printer begin to engage) and then it stops and no error messages occur. If i look at

the print status, it is always blank as if it never received a print request, but a signal is def. reaching the printer. I checked Acer driver updates as well as HP 6960 driver

updates. All is up to date. I've not installed any new programs that may be conflicting. In network connections, settings and printer status, all appears normal and diagnostics

on printer and laptop wireless all come back ?????? no problem found. Any suggestions? Thank you very much

[Edited the title to add model name ]

brummyfan2 · March 2020

Hi,
Give this a try, go to Settings, click Network and Internet tile, click WiFi in the left pane, click Manage known networks in the right pane, click any network you don't recognise(probably neighbours') and click Forget, do this for all unknown networks except yours, reboot and see whether it helps.

Image: https://us.v-cdn.net/6029997/uploads/editor/ck/4lanmuot4tv8.jpg

Richie1027 · March 2020

Thank you for the prompt and excellent suggestion. That was one area in windows i never visited. i deleted around 7-8 unused networks and kept just my wifi. rebooted and again, when i did the test print, the printer came out of sleep, the ink bar moved and sounded like it was going to print, but it didn't. i tried printing from wordperfect, MS word and Windows notepad. same deal. When I check Printer status, there were no documents pending.

Before I wrote you, I did a side by side comparison with my wifes HP laptop, which prints fine on the HP6960. One difference was in the Printer properties under LOCATION. Mine was http://10.0.0.88:3911 and her laptop was http://[fe80::86a9:3eff:fef6:eec3]:3911.

So i backed up both locations and tried her location url. Same response as above. When i clicked "print", the printer woke up, began to prepare for printing then just stopped.

I'd certainly welcome any other suggestions. very puzzling. In any event, I want to thank you for your reply. I belong to a number of forums for music and other devices, and I don't always get a reply. I'm impressed.

Dr. Laban

brummyfan2 · March 2020

Hi,
No problem, I would suggest you to reinstall Printer driver after downloading from HP support, if that doesn't help, connect the printer with USB cable and create a new WIFI setup as if you are setting up Printer for the first time.
https://support.hp.com/gb-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/8289579

StevenGen · March 2020

As colleague brummyfan2 said, I would completely uninstall the current driver through "Control Panel > Uninstall a program" and also see if there are any traces of any drivers in "Device Manager >Print ques" and delete all those, reboot and see if a Win-10 driver is reinstalled, if not then, reinstall the current HP 6960 driver and try again. This happened to me also with a Brother HL-L2350DW Mono Laser Wireless Printer + Duplex and this is what I did and it solved the problem.

Richie1027 · March 2020

Thanks to you both. here's what i did before i just read your suggestions. I looked at the atheros driver in device manager under qualcomm. The driver was 12.xxx. the newest driver on the Acer site, as i may have written, was 2017. So i went to the Qualcomm folder in program(x86) and virtually all files were dated 2015. i saw a youtube video describing what StevenGen suggested, uninstall, and then have windows reinstall. As a backup, I downloaded the qualcomm atheros driver specific to my laptop by serial number and SNID. I wanted to make sure that the qualcomm was indeed uninstalled. After uninstalling in device manager, i went back to program(x86) and the Qualcomm folder and all subfolders, driver and files were still there. SO i decided to unpack the zipped driver file I downloaded from Acer and run the setup. It set up ok, I entered network passkey and i'm again connected to internet. I rebooted computer. No printing, but again, the printer woke up, ink cartridges did their "slide" and then nothing. Nothing was pending in printer queue. My wife printed 2 pages from her HP laptop right after i tried.