Acer Aspire E1-521-0694 - How do I fix a laptop that will not boot?

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Answers

  • Schad
    Schad Member Posts: 24

    Tinkerer

    I don't understand how I can istall anything on the computer when it won't even boot. I can't get to a screen like the one you show in the picture.
  • Does the Acer logo appear?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schad
    Schad Member Posts: 24

    Tinkerer

    Ye I can see the logo
  • Schad
    Schad Member Posts: 24

    Tinkerer

    Can I use a cellphone as a USB drive to reistall windows?
  • The ideal is to use a USB stick.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Schad said:
    I tried to restore the laptop to its original configuration by hitting the F12 button during startup. The laptop was not plugged into a power source and died while the reboot was in progress. Now the laptop will not boot. It says that its "Attempting To Repair" but its been stuck on that all morning. PLEASE!!! Can someone help me? This was a gift and I really need to get it fixed!!

    I know it's too late but NEVER EVER attempt to do any sort of update, BIOS update, refresh, program installation, or anything that may have an automatic restart of the laptop, without being plugged in. It can cause major system problems. Do what my colleague @egydiocoelho says and be patient you may have to wait all night or more.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Schad
    Schad Member Posts: 24

    Tinkerer

    On my way to purchase a USB stick to reinstall Windows 10.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Schad said:
    On my way to purchase a USB stick to reinstall Windows 10.

    Make sure it is a minimum of 16gb

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Schad
    Schad Member Posts: 24

    Tinkerer

    I got a Sandisk 32 gig
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Schad said:
    I got a Sandisk 32 gig

    Perfect it will do the job

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Schad
    Schad Member Posts: 24

    Tinkerer

    I'm completely lost trying to do this. I don't have Windows 10. My laptop is, or was, running Windows 8. Is that going to make a difference?
  • EXPERIENCE Try to reinstall windows like this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schad
    Schad Member Posts: 24

    Tinkerer

    I dont know if it matters but the computer that Im using right now is currently running Windows 10. Im not getting the option that appears in your pdf
  • Schad
    Schad Member Posts: 24

    Tinkerer

    It just gives me the option to upgrade
  • OK! You should download windows here: Does the same problem occur when you install windows 8? https://go.microsoft.com/fwlink/?LinkId=691209
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schad
    Schad Member Posts: 24

    Tinkerer

    Once I download this file do I save it to me USB stick?
  • Schad
    Schad Member Posts: 24

    Tinkerer

    I am doing all this at school where I do not have Administrative privileges. Is there another option? 
  • Did you check the file I sent you?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Schad
    Schad Member Posts: 24

    Tinkerer

    Yes it downloaded to the computer but required Administrative privileges in order to run. I am only a student and don't have that access. I need something that is already extracted that I can then transfer to my USB drive. I tried just about everything to extract the files. 
  • Did you use winrar to extract the ISO?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)