Horrible Performance on Acer Nitro 5 AN515-52

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Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Right click Social club and select "End Task" do the same with Antimalware Service executable

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • CuelloDeBotella
    CuelloDeBotella Member Posts: 33 Troubleshooter
    andylb said:
    and next please post a screenshot of this on your machine, it may be more than one screenshot because I need to see all the items


    There you go

  • CuelloDeBotella
    CuelloDeBotella Member Posts: 33 Troubleshooter
    andylb said:
    Right click Social club and select "End Task" do the same with Antimalware Service executable
    I can’t desactivate Antimalware Service....
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020 Answer ✓
    Disable everything except the ones I mark with a red box, keep those enabled, then restart the laptop


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    And then when you have restarted, in task manager "End Task" on Social Club and Antimalaware executable, then tell me how your laptop is running now

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    CuelloDeBotella said:
    andylb said:
    Right click Social club and select "End Task" do the same with Antimalware Service executable
    I can’t desactivate Antimalware Service....

    Antimalware services is part of Windows Defender and should be scheduled to run it's scan when your computer is sleeping and idle, during the night, if not set up correctly it will scan while you are using your PC and hog your disc and cpu.
    Go to Control Panel/System and Security/Security and Maintenance/Maintenance/Change Maintenance Settings, this takes you to the Automatic maintenance screen, select a time when you don't use your PC and check the box Allow to wake up my computer


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • CuelloDeBotella
    CuelloDeBotella Member Posts: 33 Troubleshooter
    It turns out that my pc is very slow to run some games, Also suddenly when starting the disk it is 100% full, what to the technical service and I change the disk, it turns out that it remains at 100% (When I start Windows, when I install something , when I execute something) I also experience many pulls in GTA V, and in Fornite, in fornite I get 80 fps but they give me giant pulls and the textures suddenly load me, In gta v I get 60, but they give me pulls at 43 or 35, This is terrible, I saw some laptops that have worse specifications that like mine and give me terrible fps down in fortnite or gta, I need a refund or that they change me for another new one due to the pulls and the terrible disk at 100%, I'm from latino america but i ask here on the english community becouse it doesn't let me post this on the spanish community (You are not allowed to post on this category)
  • CuelloDeBotella
    CuelloDeBotella Member Posts: 33 Troubleshooter
    andylb said:
    CuelloDeBotella said:
    andylb said:
    Right click Social club and select "End Task" do the same with Antimalware Service executable
    I can’t desactivate Antimalware Service....

    Antimalware services is part of Windows Defender and should be scheduled to run it's scan when your computer is sleeping and idle, during the night, if not set up correctly it will scan while you are using your PC and hog your disc and cpu.
    Go to Control Panel/System and Security/Security and Maintenance/Maintenance/Change Maintenance Settings, this takes you to the Automatic maintenance screen, select a time when you don't use your PC and check the box Allow to wake up my computer


    Please check this: https://community.acer.com/en/discussion/588831/i-need-a-refund-an515-52#latest
  • Harvey-Acer_Retired
    Harvey-Acer_Retired Member Posts: 330 Seasoned Practitioner WiFi Icon
    edited February 2020
    Hi CuelloDeBotella,

    Thanks for the suggestion! I'll make sure it is passed along to the Community Administrator. Just to clarify, the Acer forum discussions were designed as a peer to peer support community where Acer users help other Acer users. Although this community is not a direct portal to Customer Service, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate. But primarily we want the Acer Community to be a place where members can exchange their own advice and ideas.
    Smile :)
  • CuelloDeBotella
    CuelloDeBotella Member Posts: 33 Troubleshooter
    Hello, This days i've dealing with horrible Fps down on fornite, even if i put all the graphics settings on low, the fps down keep appearing, i get like 90 fps but it always instantly goes down to 35, 47, The same happens with gta v, i need help!
  • CuelloDeBotella
    CuelloDeBotella Member Posts: 33 Troubleshooter
    Hola, estos días he estado teniendo que soportar horribles caídas de fps en Fornite, aunque tenga los ajustes en bajo me siguen cayendo de 90 fps a 35 o 45, y lo mismo pasa con gta v, necesito ayuda

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Buenas noches CuelloDeBotella !

    Vamos por partes...

    1- Debes informar al modelo EXACT de tu laptop.

    2- Este es un foro abierto de colaboración para usuarios y entusiastas de Acer, no es un canal de contacto directo.

    3- El error de usar el disco al 100% no tiene absolutamente nada que ver con Acer, sino con Microsoft.
    El error se produce en los sistemas Windows desde la versión 8 y afecta a dispositivos de cualquier marca, desarrollador o empresa.
    Hay cientos de razones para el error, así como cientos de posibles soluciones.

    4- Los problemas de fallas en los juegos se refieren a la configuración apropiada que es responsabilidad de cada usuario.
    Acer no es responsable de las aplicaciones de terceros.
    ¿Todos los juegos son oficiales con licencia válida o usan activadores y cracks?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening CuelloDeBotella !

    Very vague your questions ...
    Which EXACT model of your laptop?
    Do games run via Steam?
    Are all basic settings reviewed?

    1- all drivers and Windows must be properly updated
    2- the device must be set to use the Windows high performance power plan
    3- the battery must be charged to 100% before playing
    4- the battery must be set to advanced power options for maximum performance
    5- games applications must be set on the dedicated GPU Panel (AMD or Nvida, if you have one) to be the main one
    6- the device must be connected directly to an exclusive power outlet, properly grounded without any adapter

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              

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